At arenaflex, we're committed to delivering exceptional customer experiences that set us apart from our competitors. As a valued member of our Gold Service team, you'll play a critical role in helping our independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year. If you're passionate about providing top-notch customer service, building strong relationships, and making a real difference in people's lives, we want to hear from you!
**About arenaflex**
arenaflex is a purpose-driven organization that's dedicated to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe that progress happens when people feel secure, and we're committed to providing protection for the unexpected and delivering it with care. Our goal is to create an environment where employees can succeed, both professionally and personally, and we're proud to support a diverse, equitable, and inclusive workplace.
**The Role**
As an Associate Gold Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our valued customers and agents. You'll be responsible for:
* Building rapport with customers and responding to inbound phone calls in a fast-paced call center environment
* Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes
* Delivering expertise by analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
* Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
* Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
* Maintaining and tracking accurate data in various computer systems
**Qualifications**
* Associate's degree in a business-related field or equivalent training required
* Minimum of 6 months related work experience required, customer service experience preferred
* Ability to review, record, and organize written data from a variety of sources with no pre-established format
* Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
* Ability to handle confidential and proprietary information is critical
* Proficiency with computers is mandatory
* Knowledge and ability to use Microsoft Office tools is necessary
* Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions
* Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
* Flexible scheduling to accommodate your needs
* Paid time off and holidays
* Access to our Employee Resource Groups (ERGs) to connect with colleagues and allies
**Work Environment**
As a member of our Gold Service team, you'll work in a fast-paced call center environment, providing exceptional customer service to our valued customers and agents. You'll be required to work within the hours of operation, plus weekends and holidays, with schedules starting between 10:30 a.m. and 1 p.m. EST and including at least one weekend day (Saturday and/or Sunday) each week.
**Training**
We offer comprehensive training to ensure your success in this role. Our paid training program is mandatory and will be conducted Monday through Friday, 10:00 a.m. to 6:30 p.m. EST. You'll receive continuous assessment and feedback throughout your training to ensure you're meeting our high standards.
**Why Join arenaflex?**
At arenaflex, we're committed to making a real difference in people's lives. We believe that our employees are our greatest asset, and we're dedicated to providing a supportive and inclusive work environment that allows you to grow and thrive. If you're passionate about customer service, building strong relationships, and making a real difference, we want to hear from you!
**How to Apply**
If you're ready to take your customer service skills to the next level and join a purpose-driven organization that's dedicated to making a real difference, apply now! Visit our website to learn more about this opportunity and to submit your application.
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