At arenaflex, we're not just building a company – we're crafting a community that thrives on innovation, inclusivity, and a passion for making a difference. As a leading provider of outsourced digital services and next-generation customer experience, we're dedicated to helping our clients represent, protect, and grow their brands in the ever-evolving digital landscape.
With a presence in 23 locations across 12 countries, including the Philippines, India, and the United States, we've grown our workforce to approximately 45,000 employees globally. Our People First culture has enabled us to create a dynamic and supportive environment where our employees can grow, learn, and thrive.
As a Content Moderation Rater at arenaflex, you'll be at the forefront of our customer experience journey, working closely with customers to resolve issues, create support tickets, and deliver fast, customized solutions. You'll be an advocate for our community, making well-balanced decisions and displaying a strong bias towards doing what's right. If you're passionate about delivering exceptional customer experiences, have a knack for technical concepts, and are empathetic in your interactions, we want to hear from you.
**About arenaflex**
arenaflex is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our mission is to protect and grow our clients' brands by providing innovative solutions that meet their evolving needs.
**What We Offer**
At arenaflex, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within arenaflex.
**Responsibilities / Duties**
As a Content Moderation Rater, you will:
* Assist our community and help resolve inquiries empathetically, accurately, and on time
* Become and remain knowledgeable about products and community standards
* Make well-balanced decisions and personally driven to be an effective advocate for our community
* Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
* Display a strong bias to doing what's right for our community in support of our mission
**Qualifications / Key Competencies**
* Impeccable communication, and writing skills
* General curiosity about how and why things work the way they do
* Ability to quickly learn and articulate technical concepts
* Ability to empathize with users and convey confidence through written interactions
* Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
* Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
* High affinity and cultural awareness
* Adaptable to change
* High level of English proficiency (reading, writing, spelling, speaking)
* 1 year of call center experience or equivalent
* Must work On-Site at New Braunfels Location
**Wellness**
arenaflex devotes considerable resources to the wellbeing of its employees. As a content moderator, you'll participate in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You'll have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.
**Requirements**
* All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
* All employees exposed to graphic content will attend Resiliency Trainings.
**Creating a Culture of Awareness and Prevention through Psychological Health and Safety**
arenaflex believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
* Child exploitation and abuse
* Animal torture
* Gang Violence
* Murder
* Hate Speech
* Pornographic Content
As a content moderator, it's essential for you to know the potential risks related to this type of work. While arenaflex is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
**About Us**
We're a collective of highly capable humans who understand how to deploy technology and data to best serve our purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
**In addition to our truly #Ridiculous culture, you'll enjoy benefits like:**
* Outstanding Medical, Dental, Vision and Prescription plans
* 401k Match
* Pet Insurance
* In-house Wellness Coaches
* Hundreds of Discounts with the Brands you Love and Use
**How We Partner To Protect You**
arenaflex will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of arenaflex.
**DEI**
In arenaflex, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. arenaflex is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
**EEO**
arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. arenaflex people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all arenaflex career opportunities and apply through the provided URL.
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