Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further! arenaflex is seeking a talented and dedicated Customer Service Representative to join our team and support our commercial and public sector clients.
**About arenaflex**
arenaflex is a leading provider of business process outsourcing, staff augmentation, and IT services. With a diverse portfolio of tech-enabled business services, we help clients modernize through digitalization and drive optimal performance. Our team of 10,000+ talented individuals is dedicated to delivering exceptional experiences and driving business growth for our clients.
**Job Overview**
As a Customer Service Representative at arenaflex, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
**Key Responsibilities**
* Listen to and resolve customer issues in a professional and empathetic manner
* Utilize systems and technology to complete account management tasks and ensure accurate data entry
* Recognize sales opportunities and apply sales skills to upgrade customers
* Explain and position products and processes when interacting with customers
* Appropriately escalate customer dissatisfaction and ensure first call resolution through problem-solving and effective call handling
* Meet or exceed performance metrics and quality standards
**Candidate Qualifications**
* Must be 18 years of age or older
* High school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* Have a wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation, including the training period
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem-solving, and negotiation
* Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Preferred Qualifications**
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* State or Federal work experience
**Conditions of Employment**
* Must be authorized to work in the country where the job is based
* Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
* Must be willing to submit to drug screening
**Compensation and Benefits**
* Competitive starting compensation based on experience
* Variety of benefits and incentives to support and reward our team members, including:
+ Paid Time Off: Earn PTO and paid holidays to take the time you need
+ Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations
+ Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment
+ Retirement Savings: Secure your future with retirement savings programs
+ Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
+ Life Insurance: Access life insurance options to safeguard your loved ones
+ Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
+ Paid Training: Learn new skills while earning a paycheck
+ Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
+ Casual Dress Code: Be comfortable while you work
**Work Environment and Culture**
* Our team-oriented culture fosters collaboration and engagement, with a focus on delivering exceptional experiences and driving business growth
* We offer a fun and engaging work environment, with opportunities for professional growth and development
* Our team is dedicated to making a positive impact on our clients and our community
**How to Apply**
If you're ready to join a company that recognizes your contributions and supports your growth, apply today! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
**Physical Requirements**
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
**Reasonable Accommodation**
Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
**Diversity and Equality**
arenaflex is committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We believe that diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.
**Disclaimer**
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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