Are you ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer experiences? Look no further than arenaflex, the world's largest airline, where we're seeking an experienced and results-driven Customer Service Manager to lead our team of customer-facing professionals.
As a Customer Service Manager at arenaflex, you'll be responsible for driving operational excellence, ensuring a safe and high-performing work environment, and delivering a world-class customer experience. You'll be part of our Airports Group within the Customer Experience Division, where you'll work closely with cross-functional teams to achieve departmental and organizational goals.
**What You'll Do**
As a Customer Service Manager at arenaflex, your key responsibilities will include:
* Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.
* Being a safety advocate: Identify and address safety concerns on a case-by-case basis.
* Establish and advance successful relationships with colleagues that foster empathy, integrity, trustworthiness, respect, and pride.
* Successfully allocate resources and provide necessary support to empower teams to achieve operational objectives in a safe manner.
* Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
* Advance effective communication among departments to engage our team to collaborate and achieve shared objectives.
* Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures.
* Embody the fundamental values: (Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
* Oversee escalated service issues and be visible to colleagues when issues arise.
* Communicate key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
* Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders.
* Other responsibilities as assigned by management.
**What You'll Get**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Competitive salary: $25/hour
* Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. Plus, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**What We're Looking For**
To be successful in this role, you'll need:
* Bachelor's degree
* 3 years of experience leading others
* Knowledge of organizational policies and procedures and functional automation applications
* Past airport customer service experience
* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment
* Ability to effectively listen – focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
* Decisive ability to reason – using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
* Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action
* Strong critical thinking skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational circumstances
* Ability to focus and execute with a need to get moving and accuracy
* Ability to use sound business judgment to resolve issues with internal and external clients
* Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
* USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
* Ability to work additional hours when operational needs arise
* Ability to work rotating shifts, including weekends, holidays, and days off
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' growth and well-being. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the tools, resources, and support they need to succeed.
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Join our team and be part of a dynamic and innovative organization that's shaping the future of the airline industry.
**Apply Now**
Ready to take your career to new heights? Apply now for the Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience role at arenaflex.
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