Are you ready to take your career to new heights and become a vital part of a dynamic team that's shaping the future of air travel? Look no further than careerzynith, a leading airline that's passionate about delivering exceptional customer experiences and fostering a culture of innovation and excellence.
As an Experienced Full Stack Customer Service Manager at careerzynith, you'll play a critical role in driving our customer service strategy and ensuring that our customers receive the highest level of service and support. With a competitive salary of $25/hour, you'll have the opportunity to grow your skills and expertise while making a real impact on our business.
**About careerzynith**
careerzynith is a world-leading airline that's committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. With a strong focus on diversity, equity, and inclusion, we're dedicated to creating a workplace where everyone can thrive and reach their full potential. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, partners, communities, and investors, helping us to address and overcome the challenges of our diverse world.
**Job Highlights**
* Competitive salary of $25/hour
* Opportunity to grow your skills and expertise in a dynamic and fast-paced environment
* Collaborative and supportive team culture
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage
* 401(k) program with employer contributions
* Access to virtual doctor visits, flexible spending accounts, and other benefits
* Opportunity to work with a diverse and inclusive team
* Professional development opportunities and training programs
* Flexible scheduling and work-life balance
**Job Responsibilities**
As an Experienced Full Stack Customer Service Manager at careerzynith, you'll be responsible for:
* Driving functional excellence while maintaining a safety-conscious culture that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being
* Being a safety advocate: Identifying and addressing safety concerns on a case-by-case basis
* Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors
* Laying out and advancing successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride
* Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner
* Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments
* Advancing effective communication among departments to engage our team to work together to achieve shared objectives
* Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure
* Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
* Managing escalated service issues and being visible to colleagues when issues arise
* Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality
* Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders
**Essential Qualifications**
* Bachelor's degree
* 3 years of experience leading others
* Knowledge of organizational policies and procedures and functional automation applications
* Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work environment
* Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
* Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
* Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action
* Strong critical thinking skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational circumstances
* Ability to focus on and execute with a need to get moving and accuracy
* Ability to use sound business judgment to resolve issues with internal and external clients
* Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
* Has USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
* Ability to work additional hours when operational needs arise
* Ability to work rotating shifts, including weekends, holidays, and days off
**Preferred Qualifications**
* Past airport customer service experience
* Instruction and earlier professional training
* Knowledge of organization arrangements and systems and functional automation applications
**What You'll Get**
As an Experienced Full Stack Customer Service Manager at careerzynith, you'll have access to a comprehensive benefits package, including:
* Medical, dental, vision, and prescription coverage
* 401(k) program with employer contributions
* Access to virtual doctor visits, flexible spending accounts, and other benefits
* Opportunity to work with a diverse and inclusive team
* Professional development opportunities and training programs
* Flexible scheduling and work-life balance
**Take the Next Step**
Are you ready to join a dynamic team that's shaping the future of air travel? Apply now and let's discuss how you can become a vital part of our success story.