**Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer.**
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Sales and Service Call Center Representative to join our team in Evansville, IN.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're shaping the future of technology and communication. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**Job Summary**
As a Full Stack Customer Sales and Service Call Center Representative, you'll be the voice of arenaflex, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll work in a fast-paced environment, handling customer interactions (calls, chats, emails), resolving issues related to service, billing, payments, and collections, and building customer confidence and loyalty by resolving issues.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
* Participate in paid training to develop your skills and knowledge
**What We're Looking For**
* Unwavering Customer Focus
* Strong Work Ethic
* Adaptability
* Problem-Solving Skills
* Attention to Details
**Join Our Team and Enjoy Amazing Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You will need verified internet service with minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). arenaflex will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Apply Today!**
Don't miss this opportunity to jumpstart your sales career and join arenaflex as a Full Stack Customer Sales and Service Call Center Representative. Apply today and take the first step towards a rewarding and challenging career with a global leader in communications and technology.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Evansville, Indiana
**Equal Employment Opportunity (EEO)**
arenaflex is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
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