**Join arenaflex, a leading global solutions company, as a Customer Engineer - Dynamics CRM, and be part of a team that reimagines everything CX through strategy, talent, and technology.**
**About arenaflex**
arenaflex is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
**About the Concentrix Catalyst Team**
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at arenaflex. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
**About the Role**
We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. The ideal candidate will play a key role as a trusted advisor to enterprise-level customers and their partners as they design, develop, deploy, and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
**Responsibilities**
* Establish yourself as a trusted advisor with key stakeholders at assigned customers
* Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
* Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
* Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
* Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
**Required Qualifications**
* General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders
* Proficiency in delivering technical training
* Consulting and customer-facing role experience
* Excellent problem-solving and troubleshooting skills
* Ability to work collaboratively in a team environment
* Deep technical acumen combined with a curiosity to continue learning
* Excitement for modern engineering tools and practices
* Dynamics CRM Enterprise level support and administration focused specifically with:
+ CRM infrastructure installation and configuration
+ CRM deployment configuration
+ CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
+ CRM integration
+ CRM performance and tuning optimization
* Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience
* Architectural experience for Dynamics CRM on-premises
* Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
* Environment health assessment experience
* Data recovery planning
* Dynamics 365 Customer Engagement Online and Power Platform
* Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
* Dynamics 365 Customer Service
* Dynamics 365 Field Service
* Dynamics 365 Customer Insights - Journeys
* Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
+ Dataverse
+ Power Apps
+ Power Automate
+ Power Platform admin center
* Administration experience
* Customization and Integration experience
* Application Lifecycle Management experience
**Desired Qualifications**
* Fluency in French and/or Spanish
* Experience authoring technical training for Dynamics 365
* Customer Engagement Online and Power Platform
* Power Platform governance and center of excellence experience
* Advanced Microsoft certifications
* Experience with Dynamics 365 Customer Insights
* Data Experience with Dynamics 365 Project Operations
**Compensation and Benefits**
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
**Work Environment and Culture**
arenaflex is a remote-first company, and this role will be based in the USA, TX, Work-at-Home. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. We believe in the importance of work-life balance and offer flexible working arrangements to ensure that our employees can thrive in their personal and professional lives.
**How to Apply**
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you!
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**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here.
If you wish to review the Affirmative Action Plan, please click here.
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