Are you a problem solver, a connector, and someone who enjoys helping others? Do you have a passion for science and engineering? If so, we invite you to join arenaflex, a subsidiary of arenaflex, as a Customer Alliance Summer Intern. This is a unique opportunity to work with a dynamic, growing, and global team that empowers scientists and engineers through world-class statistical software products.
As a Customer Alliance Summer Intern, you will contribute to strategic arenaflex Sales and Marketing initiatives, both through science communication and reference selling support in Salesforce. You will have the opportunity to work across a wide variety of projects, including storytelling and communications, cross-functional collaboration, program operations, measurement and reporting, and customer relationship management.
**About arenaflex**
arenaflex is committed to empowering scientists and engineers through our world-class family of statistical software products. For over 30 years, we have enabled customers to speed new drugs to market, design better products and processes, and figure out how to restore ecosystems. Advancements are made when brilliant people use arenaflex statistical discovery software to see what they’ve not seen before.
**The arenaflex Customer Alliance Intern Experience**
Our award-winning internship program is focused on development, culture, and community. We will help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer. As a JMP intern, you’ll get face time with our top executives, work with (and learn from) the best, and enjoy hackathons, social events, and other opportunities to connect and engage.
**Key Responsibilities**
* Work closely with customers to quantify the value arenaflex brings to their organization.
* Capture customer stories in writing or video.
* Communicate complex scientific ideas clearly and effectively in the language of the customer.
* Distill insights from a variety of academic and professional sources.
* Work closely with Sales to understand sellers’ reference needs and ensure they have access to the right references at the right time.
* Work closely with Marketing to pair brand-level storytelling with planned advertising campaigns.
* Partner with Product Management to identify reference-worthy features and align content strategy with arenaflex’s business priorities and product messaging.
* Maintain comprehensive reference indexes and other internal resources.
* Develop new resources and document best practices for Sales and Marketing partners.
* Ensure that customer references are accurately and efficiently used across the company.
* Review and approve reference profiles and nominations in Salesforce.
* Work with vendor to develop dashboards in Salesforce that map to reference selling priorities.
* Track and report on the effectiveness and impact.
* Provide program improvement recommendations based on an analysis of Salesforce data.
* Be passionate about networking and building rapport with scientists and engineers who use arenaflex.
* Serve as a key point of contact for arenaflex users; build and maintain strong relationships.
* Demonstrate genuine curiosity about arenaflex users and their work.
**Essential and Preferred Qualifications**
* Current undergraduate student (preferably 3rd year) enrolled in an accredited program, not graduating prior to December 2025.
* Major/coursework in Sales, Marketing, Journalism, or English is preferred.
* Experience with Salesforce or other CRM is a plus.
* Strong interpersonal skills and interest in a customer-facing role.
* Strong written and verbal communication skills.
* Ability to manage time and work independently and proactively.
* Demonstrated passion for science and engineering.
**Skills and Competencies**
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and organizational skills.
* Ability to manage multiple projects and priorities.
* Strong technical skills, including proficiency in Salesforce and other CRM tools.
* Ability to learn and adapt quickly in a fast-paced environment.
**Career Growth Opportunities and Learning Benefits**
As a Customer Alliance Summer Intern, you will have the opportunity to work on a wide variety of projects and develop a range of skills, including:
* Science communication and reference selling support in Salesforce.
* Cross-functional collaboration with Sales, Marketing, and Product Management.
* Program operations, including maintaining comprehensive reference indexes and developing new resources.
* Measurement and reporting, including tracking and reporting on the effectiveness and impact of customer references.
* Customer relationship management, including building and maintaining strong relationships with scientists and engineers who use arenaflex.
**Work Environment and Company Culture**
arenaflex is a dynamic, growing, and global team that empowers scientists and engineers through world-class statistical software products. We are committed to diversity and inclusion, and believe that our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
**Compensation, Perks, and Benefits**
As a Customer Alliance Summer Intern, you will receive:
* A competitive stipend or salary.
* Opportunities to work with (and learn from) the best in the industry.
* Flexible work arrangements, including remote and hybrid options.
* Access to a range of benefits, including health insurance, retirement plans, and paid time off.
* Opportunities to participate in hackathons, social events, and other activities that promote learning and growth.
**Diverse and Inclusive**
arenaflex is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
**How to Apply**
If you are a problem solver, a connector, and someone who enjoys helping others, we invite you to apply for the Customer Alliance Summer Intern position at arenaflex. Please submit your application through our Careers page at www.arenaflex.com. We look forward to hearing from you!
**Timeline**
* Applications open: January 2025 (additional internship positions will be posted through March 2025)
* Interviews begin: February 2025
* Internship: May 20 – August 8, 2025. If your university is on a quarter system, we can be flexible on start date.
**Note**
arenaflex is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
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