Join arenaflex, a leading healthcare and retail company, in its mission to make a positive impact on people's lives through better health. As an Experienced Full Stack Call Center Representative, you will play a vital role in delivering exceptional customer service and data entry expertise to our clients. This is a full-time remote opportunity, offering a competitive hourly rate of $25-$35.
**About arenaflex**
arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), a leading healthcare, pharmacy, and retail company with a long history of prioritizing communities. arenaflex aims to make a positive impact on people's lives through better health. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare destination serving nearly 10 million customers every day.
**Work Outline**
As an Experienced Full Stack Call Center Representative, you will be responsible for:
* Performing information section and patient enrollment in accordance with state and government guidelines
* Handling high-volume customer inquiries, working under direct supervision
* Maintaining guideline working procedures and performing tasks as per arenaflex arrangements and protocols
* Utilizing arenaflex's pharmacy systems to obtain patient and medication data
* Responsibilities may vary depending on the allocated department
**Key Responsibilities**
* Utilizing arenaflex's remedy information entry methodology and rules processes a new understanding of enrollment by entering information into a suitable system
* Handles patient medicine demands within HIPAA guidelines and enters top-off orders for handling
* Investigates to obtain missing solution data, and deciphers clinical truncations (SIG codes)
* Settles all information entry-related exceptions
* Handles correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients on a case-by-case basis
* Settles Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
* Settles on phone decisions to safety net providers and others to acquire data, gain supersede endorsement, or otherwise settle the Outsider Oddballs
* Provides assistance to Pharmacists, both those in the office and those in different areas
* Identifies and conveys issues to senior-level staff as suitable
**Essential Capabilities**
* High school certificate or GED
* Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online)
* Essential web browser skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
* Ability to communicate in writing and verbally
* 18 years old or older
**Preferred Capabilities**
* At least 1 year of pharmacy professional experience in a retail or call center environment
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification office
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
* Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
* Familiarity with Spanish and English
**Career Growth Opportunities & Learning Benefits**
As an Experienced Full Stack Call Center Representative at arenaflex, you will have opportunities to:
* Develop your skills in data entry, customer service, and pharmacy operations
* Work with a dynamic team of professionals who are passionate about making a positive impact on people's lives
* Participate in ongoing training and development programs to enhance your knowledge and skills
* Contribute to the success of arenaflex's mission to make a positive impact on people's lives through better health
**Work Environment & Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that values teamwork, innovation, and continuous learning. As an Experienced Full Stack Call Center Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on people's lives.
**Compensation, Perks, & Benefits**
arenaflex offers a competitive hourly rate of $25-$35, as well as a range of benefits and perks, including:
* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for professional growth and development
* A dynamic and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive.
Apply for this job