At arenaflex, we're on a mission to revolutionize the way we approach healthcare and retail, and we're looking for talented individuals to join our team as Experienced Full Stack Call Center Representatives. As a key member of our customer service team, you'll be responsible for providing exceptional support to our patients and clients, while also working closely with our healthcare professionals to ensure seamless care.
**About arenaflex**
arenaflex is a leading healthcare and retail organization, dedicated to making a positive impact on the lives of our customers and patients. With a rich legacy of innovation and community involvement, we're proud to be a trusted partner in the healthcare ecosystem. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and exceptional customer service.
**Job Summary**
As an Experienced Full Stack Call Center Representative, you'll be responsible for providing top-notch customer service to our patients and clients, while also working closely with our healthcare professionals to ensure seamless care. Your primary responsibilities will include:
* Handling high-volume customer calls, emails, and messages in a professional and courteous manner
* Utilizing arenaflex's proprietary data entry system to accurately and efficiently process patient and medication information
* Investigating and resolving customer complaints and issues in a timely and effective manner
* Collaborating with healthcare professionals to ensure accurate and timely processing of patient information
* Maintaining accurate and up-to-date records of customer interactions and transactions
* Providing exceptional support to patients and clients, including answering questions, resolving issues, and providing education on arenaflex services and products
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments and enter information into a suitable system
* Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing
* Investigate and resolve missing solution data and decipher clinical truncations (SIG codes)
* Settle all data entry-related exceptions and resolve customer complaints and issues in a timely and effective manner
* Handle correspondence to patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis
* Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement necessities
* Provide support to pharmacists, both in-office and remotely, and identify and convey issues to senior-level staff as necessary
**Essential Qualifications**
* High school diploma or equivalent
* Essential level computer skills, including:
+ Starting and closing a computer
+ Using a mouse to point and click
+ Starting and closing programs
+ Switching between programs
+ Saving files
+ Printing documents
+ Accessing data online
* Essential web browsing skills, including:
+ Opening a program
+ Composing URLs in the right area
+ Using a web search engine
+ Bookmarking a website
+ Navigating using back/forward/stop buttons
+ Completing forms online
* Middle-of-the-road level keyboarding skills, including:
+ Typing at least 25 WPM
+ Typing by memory
+ Organizing records
* Ability to communicate effectively in writing and verbally
* 18 years old or older
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived confirmation office
* Experience providing customer service to internal and external clients, including fulfilling quality guidelines for services, and assessment of customer satisfaction
* Middle-of-the-road to cutting-edge level keyboarding skills, including:
+ Typing at least 35 WPM
+ Typing by memory
+ Organizing records
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35/hour
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Flexible work schedule, including remote work options
* Ongoing training and development opportunities
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for healthcare and retail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including veterans and individuals with disabilities.
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