**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer experience.**
**About arenaflex**
arenaflex, a subsidiary of arenaflex Boots Union, is a pioneering healthcare and retail organization committed to making a positive impact on people's lives through better health. With a legacy of over a century, arenaflex has grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers daily across 9,000 stores in America, Puerto Rico, and the U.S. Virgin Islands. arenaflex is dedicated to providing an omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to communities nationwide.
**Job Summary**
We are seeking an experienced Full Stack Call Center Representative to join our team at arenaflex. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and providing exceptional support to healthcare professionals. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
* Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to pharmacists, both in-office and in other areas, and identify and convey issues to senior-level staff as necessary.
* Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification.
**Essential Qualifications**
* High school diploma or equivalent (GED).
* Essential level computer skills, including:
+ Starting and closing the computer.
+ Using the mouse to point and click.
+ Starting and closing programs.
+ Switching between programs.
+ Saving files.
+ Printing documents.
+ Accessing data online.
* Essential web browsing skills, including:
+ Opening a program.
+ Composing URLs in the correct location.
+ Using a web search engine.
+ Bookmarking a website.
+ Navigating using back/forward/stop buttons.
+ Completing forms online.
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing records).
* Ability to communicate effectively in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy professional experience in a retail or call center environment.
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records).
* Familiarity with Spanish and English.
**What We Offer**
* Competitive hourly rate of $25-$35.
* Opportunity to work in a dynamic and growing organization.
* Comprehensive training and development programs.
* Collaborative and supportive work environment.
* Flexible remote work options.
* Opportunities for career growth and advancement.
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application.
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