**Join arenaflex, a global leader in customer experience and business process outsourcing, as we continue to revolutionize the way we interact with our customers.**
Are you passionate about delivering exceptional customer experiences and have a strong desire to help others? Do you possess excellent communication skills, both written and verbal, and are fluent in Spanish? If so, we invite you to join our team of Remote Spanish Bilingual Automotive Customer Service Advisors at arenaflex.
**About arenaflex**
arenaflex is a renowned global company, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. Our commitment to excellence and customer satisfaction has earned us numerous awards and accolades. As a member of our team, you will be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.
**What You Will Do**
As an Automotive Customer Service Advisor on our team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, as well as internet interactions. Your strong communication skills, empathy, and problem-solving abilities will enable you to address customer service issues and non-routine problems related to our clients' products or services.
**Key Responsibilities:**
* Answer all incoming customer phone calls within quality standards
* Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
* Answer detailed product questions on the brand, current nameplates, and their performance capabilities
* Define consumer needs by asking relevant CRM/Product questions
* Select fulfillment items
* Complete price and equips statements for consumers
* Locate dealers following standard dealerization rules
* Categorize callers and offer appropriate Touch point (i.e., warm transfers to a dealer)
* Provide website navigation assistance to consumer-oriented brand sites
* Escalate outstanding issues
* Provide Goodwill to customers on behalf of the client within the client guidelines
* Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
* Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
* As required, call consumers to invite them to attend events
* Follow critical elements of the Minacs Call and File handling process
* Stay current with Center procedures, product information, and online resource tools
* Appropriately manage customer complaints from initial call to resolution
**Who You Are**
As an Automotive Customer Advisor, you possess a unique blend of skills, knowledge, and personal qualities that enable you to deliver exceptional customer experiences. You have:
* High school diploma with 6 plus months of customer service experience preferred
* Courteous with strong customer service orientation
* Ability to effectively communicate, both written and verbally
* Ability to learn, including strong problem-solving skills
* Dependable with proficient attention to detail
* Able to rotate shifts, as needed
* A passion for helping others
**What's in it for You?**
At arenaflex, we invest in our people and teams for ongoing personal and career development. In this role, you will be provided with:
* Opportunities for performance incentives
* The opportunity to work at home
* Equipment provided
* Team Appreciation Day
* Customer Service Week
* World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
* Wellness activities
* Events that celebrate Diversity, Equity, and Inclusion
* Paid training
* US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
* The opportunity to shine in and grow your career with clear paths for development – we invest in you!
* Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
* Mentorship programs to help you create the strong foundation to a rewarding career
* Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
* Trained wellness partners to support you as well as wellness training opportunities
* The satisfaction of helping others every day
* Referral bonuses
* Perks and benefits
* A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
**Why Join arenaflex?**
* We are a global leader in customer experience and business process outsourcing
* We offer a dynamic and inclusive work environment
* We invest in our people and teams for ongoing personal and career development
* We provide opportunities for performance incentives and career growth
* We celebrate diversity, equity, and inclusion
* We offer a comprehensive benefits package, including paid training and wellness activities
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from diverse candidates.
**Language Requirements**
* Fluent in Spanish
* English proficiency required
**Time Type**
* Full-time
**Location**
* USA, MI, Work-at-Home
**Eligibility to Work**
* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed**
* Currently, this position may be performed only in the states listed here.
**Apply Now**
If you are ready to take your career to the next level and join a dynamic and inclusive organization, apply now for the Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity at arenaflex.
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