At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology and innovation come together to make a difference. As a Fiber Customer Support Analyst, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative communication and entertainment services, connecting people to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust and lifting our communities, and we're looking for talented individuals like you to join our team.
**Your Role**
As a Fiber Customer Support Analyst, you'll be part of a dynamic tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
* Answering incoming calls from customers with order inquiries and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're seeking a dedicated and customer-centric individual with:
* A dedication to customer service excellence
* Amazing communication skills and a positive, professional attitude
* The ability to thrive in a fast-paced work environment
* A passion for helping customers connect to the digital world
**Preferred Qualifications**
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
**What We Offer**
As a Fiber Customer Support Analyst at arenaflex, you'll enjoy:
* A competitive compensation package, with a salary range of $632.00 to $1,770.50 weekly (based on a full-time schedule) depending on your location and confirmed job-related skills and experience
* A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and professional development
* A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
* The chance to work from home with occasional in-person trainings and meetings
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application.
**Note**
We reserve the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract.
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About arenaflex
arenaflex is a leading provider of innovative communication and entertainment services, connecting people to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust and lifting our communities, and we're looking for talented individuals like you to join our team.
Your Role
As a Fiber Customer Support Analyst, you'll be part of a dynamic tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-centric individual with:
- A dedication to customer service excellence
- Amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment
- A passion for helping customers connect to the digital world
Preferred Qualifications
We're looking for individuals with:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
What We Offer
As a Fiber Customer Support Analyst at arenaflex, you'll enjoy:
- A competitive compensation package, with a salary range of $632.00 to $1,770.50 weekly (based on a full-time schedule) depending on your location and confirmed job-related skills and experience
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and professional development
- A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
- The chance to work from home with occasional in-person trainings and meetings
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application.
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