At arenaflex, we're dedicated to making a positive impact on the lives of others through our innovative solutions and commitment to excellence. As a global leader in providing cutting-edge technology, engineering, and science, we're seeking highly motivated and customer-focused individuals to join our rapidly growing team. If you're passionate about delivering exceptional customer service and have a strong background in mortgage origination, we invite you to explore this exciting opportunity as an FHA Mortgage Origination Customer Service Specialist in our Contact Center.
**About arenaflex and the Industry**
arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. In the mortgage industry, we're committed to supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As an FHA Mortgage Origination Customer Service Specialist, you'll play a vital role in providing exceptional customer service to the lending industry and the public on FHA guidelines and procedures. You'll have the opportunity to expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures while making a difference in the lives of others.
**Key Responsibilities**
As an FHA Mortgage Origination Customer Service Specialist, your key responsibilities will include:
* Providing excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
* Utilizing your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client's requests
* Following standard operating procedures for various topics, systems, and contact channels
* Documenting all of your contacts in a database
* Keeping up to date on FHA mortgage processes and procedures
**Essential Qualifications**
To be a successful FHA Mortgage Origination Customer Service Specialist, you must possess:
* The ability to navigate multiple computer systems and applications, and utilize search tools
* Excellent time management skills and dependability
* Self-motivation and the ability to work with minimal supervision
* Strong written and verbal communication skills, including telephone etiquette
* Keyboarding proficiency of at least 40 words per minute
**Required Qualifications**
* High School diploma or General Educational Development (GED) certificate
* Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
* Minimum of 1 year of contact center experience or telephone customer service experience
* Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
* Ability to work an 8-hour shift, Monday through Friday between 8 am to 8 pm ET, based on business needs
* FHA Experience
**Technical Requirements**
* A minimum of 25 mbps download and 10 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
* Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection
* You must agree to arenaflex' Telework Agreement which includes a home work area that is free of all distractions, allowing your full undivided attention to our customers
* You will be provided with an arenaflex computer, 2 monitors, headset, camera, Ethernet cable, mouse, keyboard, security token, and all connecting cables
* The camera is used for the first 3 weeks of training, any ongoing training after that, plus staff meetings
**Preferred Qualifications**
* Bilingual (Spanish & English), verbal and written
* Contact Center experience (Omnichannel)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting your career growth and development. As an FHA Mortgage Origination Customer Service Specialist, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge. Our company culture values creativity, innovation, and collaboration, and we encourage our employees to take ownership of their careers and pursue new challenges.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to providing a safe and healthy work environment that supports the well-being of our employees.
**Compensation, Perks, and Benefits**
As an FHA Mortgage Origination Customer Service Specialist, you'll enjoy a competitive compensation package, including:
* $22 per hour
* Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
* Paid Time Off (PTO) accrued based on arenaflex policy, up to 3 weeks a year
* Ten paid holidays per year
* Ongoing training to support your success
* Tuition reimbursement based on arenaflex policy
* Voluntary overtime may be available based on business needs
* Discounted arenaflex stock purchase and other Employee Discounts
**Conclusion**
If you're a motivated and customer-focused individual with a strong background in mortgage origination, we invite you to join our rapidly growing team as an FHA Mortgage Origination Customer Service Specialist. At arenaflex, we're committed to making a positive impact on the lives of others through our innovative solutions and commitment to excellence. Apply today to take the first step in your career journey with us!
**Apply Now**
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to our team!
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