At arenaflex, we're on a mission to revolutionize the way we create and deliver exceptional content to our users. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about delivering top-notch support, driving process improvements, and collaborating with cross-functional teams, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible in content creation and delivery. With a focus on innovation, collaboration, and customer satisfaction, we're constantly seeking talented individuals who share our passion for excellence. As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic and supportive community that's shaping the future of entertainment.
**Job Summary**
We're seeking an experienced External Support Engineer to join our team, providing technical support to content/external teams in regard to the use of content tools. As the first point of contact for content teams experiencing issues with tools, you'll filter issues and feedback to the tools team, ensuring seamless collaboration and efficient resolution. Your expertise will be invaluable in creating reference materials, providing training, and advocating for tools and workflow improvements.
**Essential Functions/Responsibilities**
As an External Support Engineer at arenaflex, you'll be responsible for:
* Providing technical support to content/external teams in regard to the use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organizational skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Education and Experience**
We're looking for candidates with:
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect-tracking software
* iOS and Android mobile development experience
* 5 years experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings and collaborations during this time. As a remote team member, you'll have the flexibility to work from anywhere, while being part of a dynamic and supportive community.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 – 325,000.
**Why Join arenaflex?**
As an External Support Engineer at arenaflex, you'll enjoy:
* Competitive compensation and benefits package
* Opportunity to work on cutting-edge projects and technologies
* Collaborative and dynamic work environment
* Flexible remote work arrangement
* Professional growth and development opportunities
* Access to the latest tools and technologies
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional support, driving process improvements, and collaborating with cross-functional teams, we want to hear from you! Apply now to join our team of talented professionals at arenaflex.
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