**Join the arenaflex Team and Unlock Your Potential**
Are you ready to embark on a rewarding career journey with a leading industry innovator? Look no further than arenaflex, where we empower our associates to grow, learn, and succeed in a dynamic and supportive environment. As an Entry-Level Customer Service Representative, you'll be at the forefront of delivering exceptional service to our clients, leveraging your natural resourcefulness, communication skills, and passion for helping others.
**About arenaflex**
arenaflex is a premier investment platform that's revolutionizing the way people invest and grow their wealth. With a strong commitment to innovation, we're constantly pushing the boundaries of what's possible in the financial services industry. Our team is passionate about empowering our associates to achieve their full potential, and we're dedicated to providing the training, support, and resources you need to succeed.
**Your Journey with arenaflex**
As a Customer Service Representative, you'll be part of our Workplace Planning and Advice team, where you'll connect with our clients to build effective relationships, provide guidance on their investment options, and help them achieve their financial goals. You'll learn and develop expertise in assisting clients with general service needs, withdrawal requests, and consultative inbound calls. Our comprehensive training program will equip you with the skills and knowledge you need to excel in this role, including:
* Developing a deep understanding of our clients' needs and preferences
* Building rapport and trust with clients through effective communication and consultative skills
* Identifying opportunities to introduce clients to our services and products
* Providing timely and accurate support to meet our clients' needs
* Advancing to consultative inbound calls and helping clients with their retirement and investment needs
**What We Offer**
* Comprehensive training program to develop your skills and knowledge
* Support and resources to help you pass your FINRA licensing exams
* Opportunity to work in a hybrid work environment, blending the best of both onsite and offsite work experiences
* Competitive compensation and benefits package, including:
+ Maternal and Parental Leave
+ Tuition Reimbursement
+ Student Loan Assistance
+ 401(K) 7% match
+ Health Insurance
+ Dental Insurance
+ Vision Insurance
+ Disability Insurance
+ Paid Time off
+ Backup Dependent Care
+ Charitable match
+ Concierge Services
* Recognition and celebration of your achievements as you progress through your career
* Career coaching and support to help you chart a personalized career path
* Opportunities to explore advanced planning roles and further your career
**The Skills You Bring**
* Outstanding client relationship experience and understanding of a sales process, including calling and working with warm leads
* Knowledge or experience in sales or the consultative relationship process
* Demonstrate accountability and a goal-oriented mindset
* Natural and demonstrated success in asking deeper questions to fully understand the client's situation
* Ability and flexibility to work in a "hybrid" work setting, both at home and in office
* Comfortable with technology and ability to navigate multiple systems simultaneously
* Aptitude to complete FINRA SIE, Series 7, and Series 66 upon hire
**The Value You Deliver**
* Learn book-management skills and effectively handle leads while utilizing tools like Salesforce
* Build rapport and open a conversation with Fidelity participants through profiling and utilizing consultative skills during participant interactions
* Introduce 401(k) participants to business partners to have appropriate Investment Solutions conversations
* Set up targeted appointments while identifying opportunities to address participant needs related to products and services
**Our Investments in You**
At arenaflex, we're committed to supporting your growth and development throughout your career. Our benefits programs are designed to help you and your loved ones strike the perfect balance between work and personal life. Some of the benefits we offer include:
* Maternal and Parental Leave
* Tuition Reimbursement
* Student Loan Assistance
* 401(K) 7% match
* Health Insurance
* Dental Insurance
* Vision Insurance
* Disability Insurance
* Paid Time off
* Backup Dependent Care
* Charitable match
* Concierge Services
**Required Certifications**
* You will be given paid time and support to obtain SIE – FINRA, Series 07 – FINRA, Series 66
**Certifications**
* Series 07 - FINRA
* Series 66 - FINRA
**Category**
* Customer Service, Sales
**Fidelity's Hybrid Working Model**
arenaflex's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
**We Welcome Your Application**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. Don't miss out on this chance to join our dynamic team and unlock your potential.
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