At arenaflex, we're on a mission to revolutionize the way people interact with digital banking services. As a leading financial institution, we're committed to delivering exceptional customer experiences, innovative solutions, and unparalleled support. We're seeking a highly motivated and customer-centric individual to join our Electronic Banking team as a Digital Banking Customer Support Specialist.
**About arenaflex**
arenaflex is a multi-bank holding company with over $4 billion in assets, serving the northeastern New York region with a broad range of banking and insurance services. Our commitment to delivering value for our shareholders, customers, and communities has earned us recognition from leading publications and bank-rating firms. We're proud to be an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive work environment.
**The Opportunity**
As a Digital Banking Customer Support Specialist, you'll play a vital role in ensuring the seamless delivery of our digital banking services. You'll be responsible for reviewing, researching, and resolving discrepancies in customer data, while providing exceptional customer service and operational support to our branches. This is an exciting opportunity to join a dynamic team, develop your skills, and grow your career with a forward-thinking organization.
**Responsibilities**
* Research, report, and provide resolution to exceptions in a timely manner, adhering to department policies and procedures.
* Respond to all VISA disputes, meeting department guidelines.
* Review data for proper authorizations and compliance, taking action as appropriate.
* Update, modify, and correct data, meeting the department's goals and objectives while following policies and procedures.
* Provide consistent and outstanding customer service, anticipating and reacting to internal and external customer needs.
**What You'll Need to Thrive**
* Associate degree or equivalent experience required.
* 2 years prior banking experience with expanded knowledge of banking regulations preferred.
* Basic knowledge of NACHA rules preferred.
* Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
* Strong problem-solving skills, ability to analyze and solve problems independently.
* Ability to prioritize multiple tasks/projects to meet deadlines.
**Physical Requirements**
* Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
* Must be able to repetitively use a telephone and computer mouse and keyboard.
* Ability to lift/move up to 15 lbs.
**What We Offer**
At arenaflex, we believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Our total rewards program features:
* Competitive compensation, including potential bonus and incentives, paid vacation, sick time, and holidays.
* Medical, Dental, and Vision Insurance and Flexible Spending Plan.
* Multiple retirement plans, including 401(k), Pension, and Employee Stock Ownership.
* Education and Tuition Reimbursement.
* Employee Assistance Program for our employees and their immediate family members.
**Career Growth Opportunities**
We're committed to helping our employees grow their careers with us. As a Digital Banking Customer Support Specialist, you'll have opportunities to develop your skills, take on new challenges, and advance your career. Our comprehensive training program will equip you with the knowledge and expertise needed to succeed in this role.
**Work Environment and Company Culture**
Our offices are located in Clifton Park and Glens Falls, New York, offering a pleasant and inclusive work environment. We're proud of our company culture, which values diversity, inclusivity, and teamwork. Our employees are our greatest asset, and we're committed to providing a supportive and collaborative work environment that fosters growth and development.
**Compensation and Benefits**
The salary range for this position is $19.00 - $22.00 per hour, commensurate with experience and education. Additional compensation may be earned through our incentive programs, subject to individual and company performance.
**How to Apply**
If you're a motivated and customer-centric individual looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to fostering a diverse and inclusive work environment. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
**Join Our Team**
At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions. We're seeking talented individuals who share our vision and values. If you're looking for a challenging and rewarding career opportunity, we encourage you to join our team. Apply today and take the first step towards a successful and fulfilling career with arenaflex!
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