At arenaflex, we're committed to providing exceptional services to our clients and partners, and we're seeking a highly skilled and detail-oriented Data Entry Clerk to join our team. As a Data Entry Clerk, you will play a vital role in ensuring the accuracy and efficiency of our daily operations, working closely with our Retail and Institutional Service Teams to deliver top-notch results.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the financial industry, dedicated to helping our clients achieve their goals through expert guidance and cutting-edge technology. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients and partners. We're proud to be an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our business.
**Job Summary**
As a Data Entry Clerk, you will be responsible for processing trade deal purchases, reconciling transactions, and addressing breaks between TD Ameritrade and fund companies or transfer agents. You will also be involved in processing Corporate Activity Activities, settling/reconciling transactions, and processing/reconciling returns activity. This role requires strong analytical and problem-solving skills, as you will be responsible for analyzing complex issues, testing/validation of new innovation enhancements, and provider modifications.
**Key Responsibilities**
* Process trade deal purchases in customer profiles and determine/address breaks recognized between TD Ameritrade and fund companies or transfer agents
* Process Corporate Activity Activities, settle/reconcile transactions, and process/reconcile returns activity
* Analyze complex/escalated issues and perform testing/validation of new innovation enhancements and provider modifications
* Complete projects in Trading, Dividends, Transfers, Reconciliation, and Corporate Actions that directly impact the Client/Advisor profile
* Engage with Retail and Institutional Service Teams via email, phone, Slack, Overview, and Salesforce
* Collaborate with fund companies, transfer agents, opposite agencies, and other external business partners to resolve issues and provide exceptional service
**Analysis and Troubleshooting**
* Review subscription deals or transfer requests
* Identify and address Client/Advisor amount exceptions
* Ensure regulatory compliance (e.g., 2340 and 15C3-3)
* Reconcile Business, Dividend, and Transactions Breaks
* Facilitate reconciliation across BOS and Fund Companies
* Review and analyze correct tax coding and corrections of tax coding issues
* Troubleshoot internal/external system issues or concerns
* Identify root cause of breaks between TDA, the Fund, etc.
* Provide method or innovation service alternatives to Management
* Remediate transfer issues with the Fund or Opposite Firm
* Answer business partner inquiries concerning Fund details requirements/eligibility
* Provide follow-up on Substitute Expenditure moves to expedite the customer demand or remediate not neat issues
* Promptly and accurately finalize client investing and dividend demands
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 0-2 years of experience in data entry or a related field
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in Microsoft Office and Google Suite
* Experience with Salesforce and other CRM systems a plus
**Preferred Qualifications**
* Experience in the financial industry or a related field
* Knowledge of regulatory requirements (e.g., 2340 and 15C3-3)
* Experience with data entry software and systems
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in Microsoft Office and Google Suite
* Experience with Salesforce and other CRM systems a plus
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Collaborative and supportive team environment
* Flexible work arrangements, including remote work options
* Competitive compensation and benefits package
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance
* Collaborative and supportive team environment
* Dynamic and fast-paced work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Flexible work arrangements, including remote work options
* Comprehensive training program to support career growth and development
* Collaborative and supportive team environment
* Opportunities for professional growth and development in a dynamic and fast-paced environment
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from diverse candidates and are proud to be an inclusive and supportive workplace.
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