Join arenaflex, a global data and technology company, as we redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. Our unique combination of data, analytics, and software empowers opportunities for people and businesses worldwide. With a team of 22,500 people across 32 countries, we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
As a Customer Support Specialist at arenaflex, you will be part of our Customer Care organization, dedicated to providing top-notch customer service and technical support assistance to our ever-growing population of customers. You will be passionate about unlocking the power of data to help create opportunities for consumers, businesses, and society during life's big moments. Our Customer Care Specialists work remotely in Allen, TX, and report to the Supervisor, Customer Care.
**Key Responsibilities:**
* Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
* Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
* Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
* Handle escalated customer issues.
**Qualifications:**
* High School Diploma or GED.
* At least one year of customer service experience.
* You are comfortable using a computer to perform operations.
* Can pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
* Flexible work environment: ability to work remote, hybrid, or in-office. You must be a US resident living within 45-60 minutes of our Allen, TX office.
**Requirements:**
* High-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
* Training will be remote, so you will be on camera using your computer's webcam.
* You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
**Benefits/Perks:**
* This role is eligible for a $1,500 performance bonus, which is paid out after completing 90 and 180 days of employment. Details will be provided during the interview process.
* Core benefits, including full medical, dental, vision, and matching 401K.
* Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
**Why Join arenaflex?**
Our uniqueness is that we celebrate yours. arenaflex's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. arenaflex's people-first approach is award-winning; Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out arenaflex Life on social or our Careers Site to understand why.
arenaflex is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of arenaflex's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at arenaflex and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
**How to Apply:**
If you are passionate about providing excellent customer service and are looking for a challenging and rewarding role, apply now to join arenaflex's Customer Support team. Don't miss this opportunity to be part of a global data and technology company that is redefining the way people and businesses interact with data.
Apply Job!
**About arenaflex:**
arenaflex is a global data and technology company that powers opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. Our unique combination of data, analytics, and software empowers opportunities for consumers, businesses, and society during life's big moments.
**Our Culture:**
arenaflex's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. arenaflex's people-first approach is award-winning; Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
**Our Benefits:**
arenaflex offers a range of benefits, including:
* Core benefits, including full medical, dental, vision, and matching 401K.
* Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
* A $1,500 performance bonus, which is paid out after completing 90 and 180 days of employment.
* Opportunities for career growth and development.
* A diverse and inclusive work environment.
**Our Values:**
arenaflex values diversity, equity, and inclusion. We believe that everyone can succeed and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. We are committed to creating a workplace that is free from bias and discrimination.
**Our Commitment to Innovation:**
arenaflex is committed to innovation and practices. We believe that our diverse workforce drives our success and that everyone can contribute to our mission. We are proud to be an Equal Opportunity and Affirmative Action employer.
**How to Apply:**
If you are passionate about providing excellent customer service and are looking for a challenging and rewarding role, apply now to join arenaflex's Customer Support team. Don't miss this opportunity to be part of a global data and technology company that is redefining the way people and businesses interact with data.
Apply Job!
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