At careerzynith, we're proud to be a national leader in service of process, with a team of over 700 professionals across the country. Our headquarters is located in Seattle, and we have offices in several major cities, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington DC. With over 30 years of experience in this unique business, we've continued to advance our technology and business processes to stay ahead of the competition.
As a Customer Support Specialist at careerzynith, you'll play a critical role in delivering exceptional customer experiences and resolving issues efficiently. This is a remote opportunity, and we're looking for talented individuals who can work from home in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.
**Job Overview:**
The Customer Support Specialist is responsible for addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for:
Key Responsibilities:
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
**Qualifications:**
To succeed in this role, you'll need:
Essential Qualifications:
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
**Preferred Qualifications:**
While not required, experience with:
- Customer relationship management (CRM) software
- Order management systems
- Process server management software
**What We Offer:**
At careerzynith, we're committed to supporting our employees' success and well-being. We offer:
Benefits:
- Health, dental, and vision insurance
- 401(k) plan
- Disability insurance
- Employee assistance program
- Paid time off
- 7 paid holidays
- 4 floating holidays
- Referral program
**Compensation:**
The starting pay for this role is $15.00 to $17.00 per hour, depending on experience.
**Schedule:**
This is a full-time opportunity, Monday through Friday, 7:00 AM to 4:00 PM PST.
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and staying ahead of the competition. We're committed to supporting our employees' growth and development, and we offer a range of opportunities for career advancement. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
**How to Apply:**
To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!