At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of over 400 and offices in multiple locations across the country, we're growing and looking for talented new team members to support our growth and tackle exciting challenges. As a customer-focused organization, we're committed to providing the best possible experience for our customers, and we're seeking a highly skilled and dedicated Customer Support Specialist to join our team.
**About arenaflex**
arenaflex has been a pioneer in the unique business of filing service of legal documents for over 30 years. We've consistently pushed the boundaries of innovation and technology to stay ahead of the competition. Our headquarters is located in Seattle, and we have a strong presence in Los Angeles, Oklahoma City, Phoenix, Brooklyn, and more. We're a dynamic and forward-thinking organization that's always looking for ways to improve our processes and services.
**Job Overview**
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues. This customer-focused role requires diplomacy, the ability to think on your feet, and a calm demeanor in high-pressure situations. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for providing exceptional customer service through various channels, including phone, email, and online support tickets.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join arenaflex?**
We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy a range of benefits, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $14.00 to $18.00 per hour
**Schedule**
This is a full-time, remote opportunity, and you'll work Monday through Friday. We're looking for someone who is self-motivated, disciplined, and able to work independently in a remote setting.
**What We Offer**
At arenaflex, we're committed to providing a range of opportunities for growth and development. As a Customer Support Specialist, you'll have the chance to:
* Develop your skills and expertise in customer support and service
* Work with a talented and dedicated team of professionals
* Contribute to the success of a dynamic and innovative organization
* Enjoy a range of benefits and perks, including health insurance, 401(k), and paid time off
**How to Apply**
If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
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