At arenaflex, we're revolutionizing the healthcare industry with our innovative health navigation platform, connecting hundreds of health vendors, benefits resources, and plan designs to provide a comprehensive app for all health needs. As a Customer Support Specialist II, you'll play a vital role in delivering exceptional customer experiences, resolving complex healthcare navigation issues, and driving the success of our products. If you're passionate about healthcare, technology, and customer-centricity, we invite you to join our dynamic team in Sandy, UT.
**About arenaflex**
arenaflex is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our commitment to diversity, inclusion, and employee empowerment has created a unique culture where everyone feels valued, respected, and empowered to deliver their best work. We're proud to offer a fun, friendly, and inclusive work environment that celebrates different backgrounds, perspectives, and points of view.
**Key Responsibilities**
As a Customer Support Specialist II, you'll be responsible for:
* Responding to inquiries via email, phone, live chat, asynchronous messaging, and other channels
* Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
* Taking ownership of resolving customer service and healthcare navigation issues
* Maintaining quality, efficiency, and productivity standards of world-class service
* Keeping customer information confidential and in compliance with HIPAA regulations
* Managing case backlog attentively and documenting each interaction in Salesforce
* Exercising problem resolution skills when handling customer concerns using various internal tools
* Making outbound calls, including appointment scheduling with providers, and other related duties as assigned
* Willingness to work occasional overtime, with a typical schedule of Monday through Friday, covering shifts starting as early as 5:45 AM MST and the last shift ending at 7 PM MST
**Qualifications**
To succeed in this role, you'll need:
* 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
* Strong organizational skills, problem-solving abilities, and medical office experience (preferred but not required)
* Two years of proven customer service and/or patient care experience
* Strong communication skills, both verbal and written
* Tech-savviness, with the ability to use and navigate members with our mobile technology
* Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
* Positive, friendly, and professional demeanor with customers
* Adept at juggling multiple tasks and customer support requests at the same time
* Familiarity with Salesforce Service Cloud and Google Suite (a plus)
* Spanish speaking and writing skills (a plus)
* Ability to work 40 hours per week, with sitting, standing, talking, or listening on the phone
**What You'll Love About Working at arenaflex**
* Fun, friendly, and unique culture – Bring your whole self to work every day!
* Paid time off & paid holidays
* Employer contributions for HSA accounts
* Tuition assistance
* Matching 401(K)
* Competitive hourly rate of $20-$25 per hour, with bonus eligibility
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Support Specialist II, you'll have access to:
* Comprehensive training program, with a focus on healthcare navigation and customer experience
* Opportunities for professional growth and advancement within the company
* Collaborative and supportive team environment, with regular feedback and coaching
* Access to industry-leading tools and technologies, with ongoing training and support
**Work Environment and Company Culture**
arenaflex is proud to offer a dynamic and inclusive work environment that celebrates diversity, creativity, and innovation. Our Sandy, UT office is a hub of activity, with a fun and friendly culture that encourages collaboration, teamwork, and employee empowerment. We're committed to making everyone feel valued, respected, and empowered to deliver their best work.
**How to Apply**
If you're passionate about healthcare, technology, and customer-centricity, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** arenaflex is an equal opportunity employer, committed to diversity, inclusion, and employee empowerment. We welcome applications from qualified candidates of all backgrounds, perspectives, and points of view.
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