At arenaflex, we're passionate about creating a safer digital world for children and empowering families to connect in meaningful ways. Our mission is to protect kids, connect families, encourage life beyond the screen, and equip parents with innovative products that ensure kids stay safe while staying connected. We're committed to making a real difference in the lives of families worldwide, and we're looking for talented individuals to join our team as Customer Support Representatives.
**About arenaflex**
arenaflex is a pioneering company that's revolutionizing the way families connect and kids experience the world. We believe that kids deserve to enjoy the simplicity and freedom of a bygone era, even in today's digital age. Through our cutting-edge, safe tech products like the arenaflex Phone 3 Pro and the arenaflex Watch 3, we're making it possible for kids to stay safe while staying connected. Our team is passionate about creating a safer digital world for children, and we're committed to equipping families with the tools they need to thrive in today's technology-driven society.
**Job Summary**
We're seeking experienced Customer Support Representatives to join our team and provide world-class support to our customers. As a Customer Support Representative at arenaflex, you'll be responsible for providing authentic support experiences for our customers, handling inquiries regarding account management, device and network troubleshooting, order support, billing, and more. You'll work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment. If you're enthusiastic about creating a safer digital world for children and want to contribute to a brand that's making a real difference, we'd love to have you on our team.
**Key Responsibilities**
* Answer incoming calls and provide high-quality support to our customers
* Take ownership of customer issues and follow problems through to resolution
* Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment
* Continually learn about our products and services to enhance your knowledge and better support our customers
* Learn from others and develop yourself as a customer support representative for arenaflex
* Participate in ongoing training and development to stay up-to-date on industry trends and best practices
**Essential Qualifications**
* 1+ years of experience in a customer support role, preferably for a technology product or service
* Quiet dedicated workspace in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)
* Exceptional communication skills and the ability to react quickly when speaking with customers
* Strong problem-solving and troubleshooting skills to talk customers through situations clearly and accurately
* Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
* Previous experience with Calabrio, Gladly, Dialpad, or other call center software preferred
**Preferred Qualifications**
* Experience working in a fully remote environment
* Familiarity with arenaflex products and services
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Experience with customer relationship management (CRM) software
**Why You'll Love arenaflex**
* Hourly rate: $16 per hour
* Quarterly performance-based bonus potential
* Fully remote work environment after training
* Company-provided laptop and equipment
* Eligible for medical, dental, and vision insurance benefits
* We offer a 401(k) retirement savings plan
* Generous Paid Time Off and Unpaid Time Off
* arenaflex is an equal opportunity employer and is committed to providing a work environment that is free from discrimination of all types. We celebrate diversity and are dedicated to fostering an inclusive environment for all.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities to help you stay up-to-date on industry trends and best practices. Our team is passionate about creating a safer digital world for children, and we're committed to empowering families with the tools they need to thrive in today's technology-driven society.
**Work Environment and Company Culture**
arenaflex is a fully remote company, and we're committed to providing a work environment that is free from distractions and allows you to focus on providing exceptional customer support. Our team is passionate about creating a safer digital world for children, and we're committed to fostering an inclusive environment that celebrates diversity and promotes growth and development.
**How to Apply**
If you're enthusiastic about creating a safer digital world for children and want to contribute to a brand that's making a real difference, we'd love to have you on our team. Please apply through our website, and we'll be in touch to discuss your qualifications and experience.
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