Are you a motivated and customer-focused individual looking for a remote career opportunity that aligns with your values and goals? Do you want to join a global organization that prioritizes people-first culture, diversity, and inclusion? Look no further than careerzynith, a forward-thinking company that empowers its employees to make a meaningful impact.
**About careerzynith**
careerzynith is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company culture is built on the principles of inclusivity, empathy, and collaboration, with a strong focus on employee growth and development. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**Join our diverse and dynamic team**
As a remote Customer Support Representative at careerzynith, you'll be part of a global team of over 70 countries, where every member contributes to and supports each other's success and well-being. Our team is passionate about delivering outstanding customer experiences, and we're looking for talented individuals who share our commitment to excellence.
**Career Growth and Personal Development**
At careerzynith, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. With about 80% of our managers and leaders promoted from within, there's real career growth potential at careerzynith. Plus, our comprehensive benefits package includes:
* Medical, dental, and vision insurance
* Comprehensive employee assistance program (EAP)
* 401(k) retirement plan
* Paid time off and holidays
* Paid training days
* DailyPay enrollment option to access pay "early," when you want it
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in various topics
* Health and wellness programs with trained partners
* Mentorship programs to support your rewarding career journey
* Work-from-home convenience
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**What You'll Do in This Role**
As a Customer Support Representative working from home, you'll:
* Provide inbound and outbound customer support using a call flow guide
* Identify/develop opportunities to offer targeted company's products and services (i.e., upselling, cross-selling, lead generation (not cold calls), upgrades)
* Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs
* Order processing and monitoring
* Track, document, and retrieve information in databases
* Offer additional products and/or services with every interaction
* Deliver expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* 1+ year of customer service experience
* 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
* Must be at least 24 years of age
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; a work computer will be provided after hire
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**Why careerzynith?**
At careerzynith, we champion our people and invest in their growth and development. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. If you're looking for a remote career opportunity that aligns with your values and goals, join our team today!
**Apply Now**
Ready to take the first step towards an exciting new career? Apply now to become a Customer Support Representative-Remote (Military Spouses) at careerzynith. Don't miss this opportunity to join a global organization that prioritizes people-first culture, diversity, and inclusion.
We can't wait to welcome you to our team!