Join arenaflex, a leading online legal service platform, in its mission to provide affordable and simple legal services to everyone. As a Customer Support Representative, you will play a vital role in helping arenaflex expand its contact center support and deliver exceptional customer experiences.
**About arenaflex**
arenaflex is the largest and most widely used online legal service platform in the world, with a presence in North America, South America, and Europe. Founded in 2008, we have helped over 30 million people create over 50 million legal documents and get their legal questions answered. Our unique position allows us to enhance and expand our platform to a scale never seen before, capturing audiences worldwide. We are expanding our team to take on this challenge and are looking for talented individuals who share our vision.
**About Your Role**
As a Customer Support Representative, you will be the face of arenaflex, working directly with customers to provide timely and professional support. You will be responsible for answering inbound calls, listening attentively to customer inquiries, and providing accurate and helpful information. Your goal will be to troubleshoot and resolve customer issues or concerns with empathy and efficiency, ensuring that customers are satisfied and have a positive experience with arenaflex.
**Key Responsibilities**
* Answer inbound calls from prospective or current customers in a timely and professional manner
* Listen attentively to customer inquiries and provide accurate and helpful information
* Troubleshoot and resolve customer issues or concerns with empathy and efficiency
* Maintain detailed and accurate records of customer interactions
* Follow up with customers as needed to ensure satisfaction and provide additional assistance
**What You'll Need**
* Bachelor's degree preferred
* At least 1 year of experience providing customer service over the phone in a call center or similar environment
* Polished and professional demeanor with excellent verbal and written communication skills
* Comfortable handling a high volume of calls
* Punctuality and consistent attendance are required
* Flexible availability for overtime or weekend hours, as needed
* Friendly, patient, and skilled on the phone, with a helpful demeanor
* Energetic, highly organized, and able to take ownership of issues with a proactive attitude
* Ability to multitask with a strong attention to detail
* Maintains professional and respectful behavior when addressing the concerns of irate or frustrated clients
* Ability to work an 8-hour shift in either a seated or standing position, depending on personal workspace setup
**Benefits & Perks**
* Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
* Accrued PTO
* Life insurance
* Disability benefits
* Supplemental Optional Life Insurance Benefits
* FSA Options Optional
* HSA with Company Match
* 401k program with Company Match
* Fertility Assistance and Planning options
* Wellhub & ClassPass fitness platforms
* Comprehensive Pet Insurance options
* Financial Wellbeing & Student Loan Program access
* Access to additional Mental Health & Wellbeing resources
* Pre-tax Commuter/Transit Benefits
* Free arenaflex account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
**Interview Process**
* Video Interview
* Recruiter Phone Screen
* Role Assessment(s)
* Hiring Manager Interview
**Diversity, Equity, and Inclusion**
arenaflex is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
**Confidentiality**
All your information will be kept confidential according to EEO guidelines.
**Reasonable Accommodations**
You may request reasonable accommodations by sending an email to .
**Compensation**
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.
**Location**
Utah
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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