At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in ensuring the highest level of satisfaction for our customers. We're seeking a highly motivated and detail-oriented Customer Support Representative to join our night shift team, working remotely after completing an in-person training period at our office in Green Bay, WI.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team is dedicated to fostering a culture of collaboration, innovation, and customer-centricity. We're passionate about creating an environment where our employees can grow, learn, and succeed.
**Job Summary**
As a Customer Support Representative, you'll be responsible for monitoring and closing out Hughes Enterprise Maintenance orders, verifying details, and assisting with logistics and system support as needed. You'll work closely with our team to ensure seamless order processing, resolve internal escalations, and provide exceptional customer service through inbound and outbound calls, emails, and other communication channels.
**Key Responsibilities**
* Assist with screening and monitoring orders in the system to ensure accuracy and completeness
* Collaborate with technicians to close out orders, handle internal escalations, and ensure orders are accepted and rolled on
* Update information through data entry, run reports, and update trackers as needed to maintain accurate records
* Assist with logistics and system-related issues, providing creative solutions to complex problems
* Handle inbound and outbound calls, emails, and other communication channels from internal and external customers, ensuring timely and effective resolution of issues
* Cross-train to support various aspects of the business, including system support and logistics
**What's in it for you?**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Some of the benefits you can expect include:
* Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling, including remote work options
**Requirements**
To be successful in this role, you'll need:
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Ability to follow through, multi-task, and meet deadlines
* Willingness to work independently and research creative solutions
* Adaptability to change and ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
* Willingness to work flexible hours, including weekends, holidays, and overtime as needed
**Schedule**
* In-person training at our office in Green Bay, WI, Monday - Friday, day shift
* 12-hour rotating night shift schedule from 6:00pm to 6:00am
**Compensation**
* $15.00 per hour + $2.00 shift differential
**How to Apply**
If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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