At arenaflex, we're a leading mobile game development company that's revolutionizing the gaming industry with our innovative and engaging games. With a global presence and a player base of over 30 million people, we're constantly pushing the boundaries of what's possible in mobile gaming. As a dynamic and customer-focused organization, we're seeking a highly skilled Customer Support Representative to join our team and provide exceptional support to our players worldwide.
**About arenaflex**
arenaflex is one of the most successful mobile game development companies in the world, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have been installed 2.3 billion times, and we're proud to say that our games are enjoyed by a third of the world's population. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the gaming industry.
**Job Summary**
As a Customer Support Representative at arenaflex, you'll be the go-to expert for our players, providing technical support and assistance for our free-to-play mobile games across multiple platforms. You'll engage with a global player base, offering technical advice and assistance, and work collaboratively with diverse departments to resolve issues and enhance our support services. If you're a customer-focused individual with excellent communication skills and a knack for technical concepts, we want to hear from you!
**Key Responsibilities**
* Provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers
* Engage with a global player base, offering technical advice and assistance to resolve issues and enhance our support services
* Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
* Use your research skills to come up with solutions and enhance our support services
* Develop and maintain a deep understanding of our games and their technical requirements
* Collaborate with cross-functional teams to resolve complex issues and improve our support services
* Provide exceptional customer service, responding to player inquiries and resolving issues in a timely and professional manner
**Requirements**
* Excellent communication skills in English, both verbal and written
* Excellent communication skills in German, both verbal and written
* Excellent communication skills in Russian, both verbal and written
* A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
* Experience playing mobile games is preferred
* 1-3 years of experience in customer support or a related field
* Strong problem-solving skills and ability to work in a fast-paced environment
* Excellent time management and organizational skills
* Ability to work collaboratively with diverse teams and stakeholders
* Strong attention to detail and commitment to quality
**Preferred Qualifications**
* Experience working in a customer-facing role, preferably in the gaming industry
* Knowledge of mobile game development and technical concepts
* Experience with customer relationship management (CRM) software and other support tools
* Strong analytical and problem-solving skills
* Ability to work in a remote environment and collaborate with global teams
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and commitment to quality
* Ability to work collaboratively with diverse teams and stakeholders
* Strong technical skills, including knowledge of mobile game development and technical concepts
* Ability to learn and adapt quickly to new technologies and processes
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:
* Regular training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to leading industry conferences and events
* Reimbursement for participation in relevant conferences and courses
* Internal bootcamps and workshops to enhance your skills and knowledge
**Work Environment and Company Culture**
At arenaflex, we're proud of our dynamic and customer-focused culture. We're a remote-friendly organization, with offices in Armenia, Georgia, Kazakhstan, and Montenegro. Our team is passionate about innovation, quality, and customer satisfaction, and we're committed to creating a work environment that's inclusive, supportive, and fun.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
* Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
* Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
* Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
* Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
* Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.
**How to Apply**
If you're a customer-focused individual with excellent communication skills and a knack for technical concepts, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Join the arenaflex Team**
At arenaflex, we're passionate about innovation, quality, and customer satisfaction. We're a dynamic and customer-focused organization that's committed to creating a work environment that's inclusive, supportive, and fun. If you're a customer-focused individual with excellent communication skills and a knack for technical concepts, we want to hear from you! Apply now to join our team and be a part of our mission to revolutionize the gaming industry.
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