At arenaflex, we're on a mission to revolutionize the way our customers experience home improvement and hardware retail. As a key member of our team, the Customer Support Loader plays a vital role in ensuring that our customers receive exceptional service and support throughout their shopping journey. If you're a motivated and physically capable individual with a passion for delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading home improvement and hardware retailer with a rich history of innovation and customer-centricity. Our commitment to providing a safe, inclusive, and diverse workplace culture has earned us a reputation as a top employer in the industry. We're proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration among our team members.
**Key Responsibilities**
As a Customer Support Loader, you'll be responsible for:
* Providing exceptional customer service and support to customers who require guidance in making their purchase decisions
* Engaging with customers in a helpful and polite manner, providing guidance and solving issues they may have
* Obtaining, transporting, and re-stocking merchandise to ensure that our shelves are fully stocked and ready for customers
* Providing safe and dependable assistance in moving merchandise for all parties, including customers and colleagues
* Loading heavy items into customers' vehicles and ensuring that they are safely secured
* Restocking shelves and maintaining a clean and organized store environment
**Travel Requirements**
While travel is not a regular aspect of this role, there may be times where you'll be required to attend meetings, trainings, or provide assistance to nearby stores. As a Customer Support Loader, you'll need to be flexible and willing to adapt to changing circumstances.
**Working Hours and Availability**
As a Customer Support Loader, you'll be expected to work a variety of shifts, including mornings, afternoons, and evenings, any day of the week. You'll need to be available to work a minimum of 25 hours per week, with the potential for additional hours based on the store's operational requirements.
**Physical Demands**
This role requires frequent lifting and moving of goods, necessitating safety precautions. You'll need to be physically capable of lifting 25 pounds unassisted, but you may also be required to lift heavier items with or without assistance.
**Minimum Qualifications**
To be considered for this role, you'll need to have:
* Within a 6-month period, gained experience in using a computer, predominantly in executing data-related assignments such as data inputting, modifying, accessing, and outputting
* Gained six-months' worth of expertise using widely-used retail technology equipment such as smartphones and tablets
* Obtained sales-related licensure or registration, which is a necessary competence in the field
**Preferred Qualifications**
While not required, we prefer candidates who have:
* Six months of experience in the retail sector
* Experience working in a home improvement or hardware retailer
* Completed a 6-month period working in any department at a arenaflex retail store
* Experience in retail merchandising, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
* Proficiency in inspecting, relocating, loading, and discharging materials or goods from transportation modes
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Support Loader, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities for career advancement and professional growth within the company
* A supportive and inclusive work environment that fosters collaboration and teamwork
**Work Environment and Company Culture**
arenaflex is proud to offer a safe, inclusive, and diverse workplace culture that values diversity and promotes equal opportunities for all staff members. We're committed to providing a work environment that's free from harassment and discrimination, and where everyone can express their thoughts and ideas freely.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary that's commensurate with your experience and qualifications
* Opportunities for overtime pay and bonuses
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A discount on arenaflex products and services
* Access to exclusive employee discounts and perks
**How to Apply**
If you're a motivated and physically capable individual with a passion for delivering outstanding customer experiences, we want to hear from you! Apply now to become a Customer Support Loader at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
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