At arenaflex, we're a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies and solutions empower the production of electronic devices that shape the world we live in. From laptops and smartphones to wearable devices and smart cars, our systems and solutions are the backbone of the industry. arenaflex is committed to accelerating the delivery of tomorrow's electronic devices, and we're looking for a talented Customer Support Engineer to join our team.
**About arenaflex**
arenaflex is a dynamic and innovative company that thrives on tackling really hard problems. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to drive innovation and growth. With a strong focus on research and development, we invest 15% of our sales back into R&D, ensuring that our technologies stay ahead of the curve. Our company culture is built on collaboration, inclusivity, and a passion for making a difference.
**The arenaflex Services Team**
The arenaflex Services team is a critical component of our organization, providing comprehensive services to our customers and partners. Our services include proactive management of tools, expertise in optics, image processing, and motion control, 24/7 technical support, and an extensive parts network. Our team partners with field teams and customers to maintain high-performance and productivity of our products, ensuring that our customers stay ahead of the competition.
**Job Description**
As a Customer Support Engineer at arenaflex, you will play a critical role in ensuring the success of our customers. Your primary responsibilities will include:
* Evaluating, analyzing, diagnosing, and troubleshooting technical equipment problems via telephone or at customer site
* Ensuring equipment enhances customer production and repairing and updating equipment at customer facility
* Repairing system-level problems that have multiple causes and for which no standard procedures exist, based on your technical knowledge, education, training, and certification
* Accessing and determining problems existing in customers' processes, such as chemical leaks or contamination, and recommending shutdown of customer fab due to unsafe conditions
* Preparing field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems
* Preparing quotes for customers based on labor, travel expenses incurred, and parts needed
* Assisting other field service engineers as appropriate and providing guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines
* Conducting customer orientation and technical training on all aspects of equipment maintenance support for user applications
* Traveling by car or commercial transportation to customer facility
* Contributing to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
**Minimum Qualifications**
* Master's Level Degree and 0 years related work experience
* Bachelor's Level Degree and related work experience of 2 years
**What We Offer**
At arenaflex, we offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment. Our programs are designed to meet the diverse needs of our employees, ensuring that you have the support and resources you need to succeed. We're proud to be an equal opportunity employer and welcome applications from talented individuals from diverse backgrounds.
**Why Join arenaflex?**
* Work with a global leader in diversified electronics for the semiconductor manufacturing ecosystem
* Collaborate with expert teams of physicists, engineers, data scientists, and problem-solvers
* Contribute to the development of innovative technologies and solutions that shape the world we live in
* Enjoy a competitive, family-friendly total rewards package
* Be part of a dynamic and inclusive company culture that values collaboration and innovation
**How to Apply**
If you're a motivated and talented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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