**Job Summary:**
Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we invite you to join arenaflex as an Experienced Customer Support Coordinator/Data Entry Specialist. In this role, you will be responsible for handling customer inquiries, creating and editing patient records, and providing exceptional support to patients, prescribers, and partners. As a hybrid role, you will have the opportunity to work in both customer support and data entry functionalities, depending on the needs of the business.
**About arenaflex:**
arenaflex is a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to support the patient journey by providing exceptional support and services to patients, prescribers, and partners. We are committed to delivering high-quality services and exceeding our customers' expectations.
**Job Description:**
**Primary Duties and Responsibilities:**
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners via telephone, email, or other communication channels.
* Research and resolve problems in a timely manner, providing exceptional support to customers and ensuring their needs are met.
* Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription details from incoming referrals.
* Initiate outbound telephone calls to patients for various reasons, such as to collect additional information or to explain the outcome of a benefit investigation.
* Make outreach to prescribers via phone, facsimile, or mail to request additional information or to provide benefit outcomes.
* Attach incoming facsimile images to new or existing patient records.
* Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure corrective action is pursued accordingly.
* Generate letters and brochures for patients, prescribers, or partners as needed.
* Document the outcome of all interactions associated with the patient record into the database system.
* Adhere to quality, production, and turnaround standards associated with the assigned program.
* Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
**Essential Qualifications:**
* High school diploma or equivalent
* One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
* Knowledge of medical terminology is preferred but not required.
**Minimum Skills, Knowledge, and Ability Requirements:**
* Detail-oriented with excellent analytical skills, verbal and written communication skills, and demonstrated ability to communicate with others at all levels.
* Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
* Excellent interpersonal and customer service skills with a focus on customer satisfaction.
* Ability and initiative to work independently or as a team member.
* Ability to problem-solve and adapt to a dynamic work environment.
* Ability to learn quickly and type at least 35 words per minute.
* General computer knowledge, including proficiency in Microsoft Office applications, is required.
**Preferred Qualifications:**
* Experience working in a remote or virtual environment.
* Familiarity with database systems and medical terminology.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment with multiple priorities and deadlines.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work in a dynamic and growing company.
* Flexible work arrangements, including remote work options.
* Professional development and training opportunities.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
**How to Apply:**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Disclaimer:**
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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