At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, and delivering care to millions of animals across all 50 states, we're on a mission to modernize the $50B+ animal health industry. By joining our growing team, you'll have the opportunity to make a meaningful impact and help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors.
**About the Position**
As a Customer Support Associate at arenaflex, you'll play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You'll be part of a collaborative team that works together to provide an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. Your proactive and self-starting nature will thrive in our fast-paced, team environment, where you'll be excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
* Tech/start-up work experience is a plus but not required
* Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**What We Offer**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Why Join arenaflex?**
* Be part of a growing team that's revolutionizing the animal health industry
* Work with a talented and passionate team that's dedicated to making a difference
* Enjoy a flexible and remote work environment that allows you to balance your work and personal life
* Develop your skills and expertise in a fast-paced and dynamic environment
* Be part of a company that's committed to creating a diverse and inclusive workplace
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Important Notice**
Please be aware of potential scams in the job market. arenaflex job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for authentic communications from our company, which will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.
**How to Apply**
If you're a motivated and passionate individual who is excited about the opportunity to join our team, please submit your application through our careers page. We can't wait to hear from you!
Apply for this job