At arenaflex, we're a mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it's an honor to wake up in the morning knowing that we have a profound impact on our customers' lives.
As a Customer Support Associate I at arenaflex, you'll quickly become an integral member of our Customer Support team. You'll field a variety of inbound phone inquiries from our cardholders, and provide warm, professional customer service to the people who rely on our services.
**About arenaflex**
arenaflex is a profitable, mission-driven fintech company that's dedicated to providing quality financial solutions to those who need them most. With a focus on serving people with complex needs and those who care for them, we're making a real difference in people's lives. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our team.
**Job Summary**
We're seeking an experienced Customer Support Associate I to join our team on a part-time basis. As a Customer Support Associate I, you'll be responsible for providing exceptional support to our customers over the phone, learning and embodying our unique way of communicating with customers, and helping individuals with unique financial needs navigate our product. If you're a strong communicator, resilient, and have a high degree of personal responsibility and ownership in helping customers, we encourage you to apply!
**Responsibilities**
* Provide exceptional support to our customers over the phone, responding to a variety of inbound inquiries and resolving issues in a timely and professional manner.
* Learn and embody the "True Link Voice" - our unique way of communicating with customers, which is built on empathy, patience, and a deep understanding of our customers' needs.
* Be a detective and a problem solver who helps guide our customers to the best possible solution, using your critical thinking skills and knowledge of our product to resolve complex issues.
* Help individuals with unique financial needs navigate our product, providing personalized support and guidance to ensure they get the most out of our services.
* Share customer feedback and experiences with the team, helping us to identify areas for improvement and develop new solutions to meet our customers' needs.
* Proudly represent arenaflex, which is known for providing top-notch customer support, and embody our values of respect, dignity, and compassion.
**Requirements**
* Strong communicator - A patient, kind, and empathetic listener who is eager to understand where people are coming from and help them as much as possible.
* Resilient - Energized by the opportunity to speak with customers over the phone for the majority of your day. On average, you can expect to take 11 to 13 calls per hour.
* High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support.
* Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus.
* Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills.
* Familiar with technology - Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong and reliable internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed.
**Why Join arenaflex?**
* We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.
* With fifty million Americans in our addressable market, we're catering to tons of people who need our products and services across the country - and we've got the potential to reach many more.
* Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can end each work day knowing that you did wonderful work helping our customers.
* We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
* We offer competitive wages, paid sick leave, and the option to take company holidays off.
* We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We have small offices in SF and in Kingston NY.
**Work Schedule**
We're flexible and offer two part-time schedules:
* A set 24-hour per week schedule
* Working three 8-hour days, which includes a 1-hour unpaid meal break (Monday - Friday)
* Your start time would be either 6:00 a.m. PT // 9:00 a.m. ET or 9:00 a.m. PT // 12:00 p.m. ET
* A set 25-hour per week schedule
* Working five 5-hour days with scheduled rest breaks (Monday - Friday)
* Your start time would be either 6:00 a.m. PT // 9:00 a.m. ET or 9:00 a.m. PT // 12:00 p.m. ET
Please indicate in our application questions which of these two options you'd prefer, as well as your preferred days worked and preferred start time.
**How to Apply**
If you're a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.
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