Join arenaflex, a global leader in construction software, as we revolutionize the multi-trillion industry with innovative solutions. As an Experienced Customer Support Associate, you will be at the forefront of delivering exceptional customer experiences, troubleshooting technical issues, and promoting the voice of the customer across various teams. This is a hybrid role with work-from-home opportunities, offering a unique blend of flexibility and collaboration.
**About arenaflex**
arenaflex is a pioneer in construction software, empowering innovators to turn their ideas into reality. Our software is used to create the greenest buildings, cleanest cars, smartest factories, and biggest hit movies. We take pride in our culture, which is built around our Culture Code. Our values and ways of working help our people thrive and realize their potential, leading to better outcomes for our customers.
**Responsibilities**
As an Experienced Customer Support Associate, you will:
* Support customers through live chat, email, and phone, addressing technical issues, product usage questions, onboarding, setup, and subscription inquiries.
* Collaborate with other teams to ensure quality interactions and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance).
* Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback.
* Participate in support-related projects to utilize your unique skill set and improve our team.
* Embody arenaflex's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals – CSAT, quality, productivity, adherence, and more).
* Be seen throughout the organization as accountable, optimistic, and respectful, with a continuous improvement mindset and an abundance of ideas.
**Minimum Qualifications**
* 1+ years in Customer Support (individual contributor role) with experience in email, phone, and live chat in a SaaS environment.
* Experience working to service indicators and using these to succeed for our customers, with elevated verbal and written skills, composure, and patience.
* Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive.
* Collaborative and consultative work style with an elevated level of integrity and accountability.
* Experience juggling multiple things at once, including customer interactions, using resources, supporting peers, and motivated to learn new things.
**Essential Skills and Competencies**
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong analytical and technical skills, with experience in troubleshooting and resolving technical issues.
* Collaborative and consultative work style, with an elevated level of integrity and accountability.
* Ability to learn and adapt quickly to new software and systems.
* Strong customer service skills, with a focus on delivering exceptional customer experiences.
**Preferred Qualifications**
* Experience working in a construction software or related industry.
* Knowledge of arenaflex's products and services.
* Experience with customer relationship management (CRM) software.
* Certification in customer support or a related field.
**Career Growth Opportunities and Learning Benefits**
As an Experienced Customer Support Associate at arenaflex, you will have opportunities to:
* Develop your skills and knowledge in customer support, with training and development programs to help you grow in your role.
* Collaborate with other teams to gain a deeper understanding of the business and develop your skills in areas such as sales, customer success, and engineering.
* Participate in support-related projects to utilize your unique skill set and improve our team.
* Take on additional responsibilities and leadership roles as you grow in your career.
**Work Environment and Company Culture**
arenaflex is a global company with a diverse and inclusive culture. We value diversity, equity, and inclusion, and strive to create a workplace where everyone can thrive. Our culture is built around our Culture Code, which emphasizes the importance of:
* Courage: We take risks and challenge the status quo.
* Accountable: We take ownership and responsibility for our actions.
* Smart: We are curious and love to learn.
* Team goals: We work together to achieve our goals and support each other.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary: $48,300 - $78,100 (based on experience and location).
* Annual cash bonuses.
* Commissions for sales roles.
* Stock grants.
* Comprehensive benefits package, including health, financial, and time away benefits.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more about our diversity and inclusion initiatives here: https://www.autodesk.com/company/diversity-and-belonging
**How to Apply**
If you are excited about this opportunity to join arenaflex as an Experienced Customer Support Associate, please submit your application through our website. We look forward to hearing from you!
Apply Job!
Apply for this job