At arenaflex, we're revolutionizing the way fans engage with their favorite sports, teams, and leagues. As a leading sports-tech entertainment company, we're committed to delivering exceptional experiences for our customers. We're seeking a talented Customer Support Agent to join our team, working weekends and nights to ensure our customers receive top-notch support.
**About arenaflex**
arenaflex is an innovative sports-tech entertainment company that's changing the game. With a presence across all 50 states and a portfolio of leading brands, we're the premier gaming destination in the United States. Our team is passionate about creating an engaging and immersive experience for our customers, and we're looking for like-minded individuals to join us on this journey.
**The Role**
As a Customer Support Agent at arenaflex, you'll be the face of our company, providing exceptional support to our customers via various channels, including live chat, email, and phone. You'll be the go-to expert for account-related queries, betting and promotion inquiries, and technical issues. Your passion for sports and ability to adapt to any challenge will make you a valuable asset to our team.
**Key Responsibilities**
* Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone.
* Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
* Provide explanations on betting options and outcomes, odds, promotions, and policies.
* Investigate and resolve customer complaints or issues efficiently and effectively.
* Escalate complex problems to higher-level support or management when necessary.
* Follow up with customers to ensure satisfactory resolution of issues.
* Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
* Stay updated on sports events, odds changes, and industry trends.
* Educate customers on how to navigate the platform, place bets, and utilize features effectively.
* Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
* Identify and report any suspicious activities or potential compliance issues.
* Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
**Flexible Schedule**
As a Customer Support Agent, you'll be required to work a flexible schedule, including weekends, holidays, evenings, and overnight shifts, as well as large sporting events (Super Bowl, Kentucky Derby, March Madness). This role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions, which includes comprehensive background checks by the state gaming commission.
**Requirements**
* Minimum 12 months Customer Service experience in the Sports Betting industry
* Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
* Excellent communication skills, both verbal and written.
* Ability to adapt and deliver in a fast-paced environment.
* Strong problem-solving abilities and attention to detail.
* Familiarity with customer service software and CRM systems.
* Willingness to work flexible hours, including evenings, weekends, and holidays.
* Commitment to upholding responsible gaming practices and compliance standards.
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for professional development and career growth
* A fun and dynamic work environment committed to driving real growth
* Career and professional development resources to help you refine your game plan for owning and driving your career and development
* Be well, save well, and live well – with arenaflex Total Rewards, your benefits are one highlight reel after another
**Diversity and Inclusion**
arenaflex is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!" We're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe arenaflex is strongest and best able to compete if all employees feel valued, respected, and included.
**How to Apply**
If you're passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and enhancing the betting experience for our customers.
Apply Job!
Apply for this job