At arenaflex, we're revolutionizing the travel industry by automating travel management and enabling 1 billion business travelers to plan and re-plan their trips. As a dynamic and fast-growing company, we're looking for a talented Customer Support Agent to join our team and provide exceptional customer service to our clients.
**About arenaflex**
arenaflex is a cutting-edge company that's changing the face of the travel industry. With a strong focus on innovation and customer satisfaction, we're committed to delivering outstanding support to our clients. Our team is passionate about providing a seamless customer experience, and we're looking for like-minded individuals to join our ranks.
**The Role**
As a Customer Support Agent at arenaflex, you'll play a vital role in providing 24/7 customer support to our clients. You'll work from the comfort of your own home, with the flexibility to balance work and personal commitments. Our night shift is designed to accommodate clients across different time zones, ensuring that we're always available to assist.
**Responsibilities**
As a Customer Support Agent, your key responsibilities will include:
* Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborating with team members to ensure a seamless customer experience.
* Staying updated with industry changes and company policies to provide accurate and current information to clients.
**Requirements**
To succeed in this role, you'll need:
* A minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
* Fluent in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.
**Why Join arenaflex?**
* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement.
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued.
**What We Offer**
* A dynamic and fast-growing work environment
* Opportunities for career advancement and professional growth
* A comprehensive compensation package (monthly paycheck up to EUR 2,000.-)
* Flexible remote work arrangements
* A collaborative and supportive team culture
* Access to cutting-edge technology and tools
* Opportunities for training and development
**How to Apply**
If you're passionate about providing exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Apply now with your resume in English, and join our team at arenaflex.
**Shift Details**
* Shift: 15:30-24:00 CET during TUE-SAT or SUN-THU
* Margin of +/- one hour to fit your schedule
**Location**
* Remote (United States, Washington)
**Type**
* Contractor (40 hours/week)
**About the Application Process**
Please submit your application, including your resume in English, to join our team at arenaflex. We look forward to reviewing your application and discussing this exciting opportunity with you further.
**Disclaimer**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality.
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