Are you a customer service enthusiast looking for a new challenge in a dynamic and fast-growing environment? Do you want to contribute to a company that's revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease? If so, we're excited to introduce you to arenaflex, a leading innovator in the travel management space.
**About arenaflex**
arenaflex is a cutting-edge company that's dedicated to transforming the way businesses travel. With a bold vision to automate travel management, we're on a mission to make travel planning and re-planning seamless and efficient. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
**Join our team and experience the arenaflex difference**
As a Customer Support Agent at arenaflex, you'll be part of a collaborative and supportive environment that values your contributions and offers numerous opportunities for growth and development. Our remote work model allows you to work from anywhere in the world, with flexible scheduling to ensure a healthy work-life balance. You'll be part of a diverse team composed of individuals from all over the world, creating a unique and inclusive workplace culture.
**Responsibilities**
As a Customer Support Agent, you'll be responsible for providing exceptional customer service to our clients through various channels, including chat, email, and our Help Center portal. Your key responsibilities will include:
* Assisting clients with their reservations, ensuring high-quality service in English
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets
* Collaborating with team members to ensure a seamless customer experience
* Staying updated with industry changes and company policies to provide accurate and current information to clients
**Requirements**
To succeed in this role, you'll need:
* Minimum of 2 years of hands-on experience with Galileo or Amadeus
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must
* Fluent in spoken and written English
* Excellent communication skills in writing (including responding in chatbox) and speaking
* Strong attention to detail and accuracy
* Team player with the ability to work collaboratively
* Demonstrated willingness to learn and adapt to new challenges
**Why join arenaflex?**
* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued
**Shift Details**
The selected candidate will work on a night shift, covering the hours of 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule.
**How to apply**
If you're passionate about providing exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, and we'll be in touch to discuss your application.
**Apply now and join the arenaflex team!**
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