Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Support Agent to join our remote team, working a night shift schedule to provide 24/7 support to our clients.
**About arenaflex**
arenaflex is a cutting-edge company revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease. Our innovative approach to travel management has made us a leader in the industry, and we're looking for talented individuals like you to join our team. As a Customer Support Agent, you'll be part of a collaborative and supportive environment where your contributions are valued and your growth is encouraged.
**The Role**
As a Customer Support Agent at arenaflex, you'll be responsible for providing exceptional support to our clients through various channels, including chat, email, and our Help Center portal. You'll work closely with our team members to ensure a seamless customer experience, utilizing our industry-leading systems, such as Galileo and Amadeus, to manage bookings and resolve client queries.
**Responsibilities**
* Assist clients with their reservations, ensuring high-quality service in English through chat, email, and the Help Center portal.
* Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborate with team members to ensure a seamless customer experience.
* Stay updated with industry changes and company policies to provide accurate and current information to clients.
* Participate in ongoing training and development to enhance your skills and knowledge.
**Requirements**
* Minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
* Fluent in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.
**Why Join arenaflex?**
* **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement and professional development.
* **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued and your well-being is prioritized.
**Work Schedule**
The selected candidate will work a night shift schedule, from 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule. This flexible schedule allows you to balance your work and personal commitments while providing 24/7 support to our clients.
**What We Offer**
* Comprehensive training and onboarding program to ensure your success in the role.
* Ongoing support and feedback to help you grow and develop in your career.
* Access to industry-leading systems and tools to enhance your skills and knowledge.
* Collaborative and supportive work environment with a diverse team of professionals.
* Opportunities for career advancement and professional development.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional support, we'd love to hear from you! Apply now with your resume in English, and let's discuss how you can join our team and help us revolutionize the travel industry.
**Apply Now**
Apply Job!
Apply for this job