At arenaflex, we're on a mission to empower businesses and individuals to get the most out of their time. As a market leader in online booking and appointment management, we're proud to serve over 250,000 businesses of all sizes and handle tens of millions of appointments each year. Our Customer Operations cornerstone philosophy is built on being thoughtful, caring, and efficient in supporting our customers.
We're now seeking an empathetic and customer-centric individual to join our unique remote team as a Customer Support Advisor. As a key member of our team, you'll have the opportunity to work with entrepreneurs and small business owners, helping them succeed in their online endeavors. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative, dynamic environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. With a suite of products ranging from websites, domains, ecommerce, and marketing tools, we empower millions of customers in over 200 countries and territories to create an online presence, build an audience, monetize, and scale their business. Our team of over 1,700 is headquartered in New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
**The Role**
As a Customer Support Advisor at arenaflex, you'll be responsible for engaging with our customers through live chat and email in a thoughtful, caring, and efficient manner. You'll troubleshoot straightforward and complex customer issues, collaborate with teammates to learn and improve ways of working, and consistently achieve set targets for pace and quality in live chat and email. You'll also identify system issues and communicate with our Product Operations team, as well as identify non-standard customer experiences and escalate issues.
**Key Responsibilities:**
* Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
* Troubleshoot straightforward and complex customer issues
* Keep up-to-date on new product features and improvements
* Collaborate with teammates to learn and improve ways of working
* Consistently achieve set targets for pace and quality in live chat and email
* Identify system issues and communicate with our Product Operations team
* Identify non-standard customer experiences and escalate issues
**Who We're Looking For**
We're seeking a highly motivated and customer-centric individual who is available to work a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us. To be eligible for this role, you must live in one of the following states: Arizona, New Mexico, Oregon, or Utah.
**Essential Qualifications:**
* Experience with dynamic writing skills, with strengths in grammar and spelling
* Strong reading comprehension to help identify the cause of a problem
* Comfortable working independently and collaboratively in a remote role
* Capable of managing ambiguity and adapting to change
* Previous customer support experience is a bonus
**Preferred Qualifications:**
* A quiet, distraction-free work space within a dedicated room with a door that can be shut, an ergonomic chair, and a desk
* Uninterrupted, reliable network connection
**Benefits & Perks**
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* A choice between medical plans with an option for 100% covered premiums
* Health Savings Account with arenaflex funding
* Fertility and adoption benefits
* Supplemental Insurance plans
* Headspace mindfulness app subscription
* Retirement benefits with employer match
* Flexible paid time off
* Up to 20 weeks of paid family leave
* Equity plan for all employees
* $100 per month remote stipend
* Access to supplemental insurance plans for additional coverage
* Education reimbursement
* Employee donation match to community organizations
* 6 Global Employee Resource Groups (ERGs)
**Cash Compensation Range:**
$23.08 USD per hour
The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors.
**About arenaflex's Commitment to Equality**
At arenaflex, we're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and thrive in a collaborative, dynamic environment, we'd love to hear from you. Please submit your application, including your resume and a brief introduction, through our website.
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**Important Note**
arenaflex will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
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