At arenaflex, we're dedicated to empowering businesses to achieve their full potential by harnessing the power of technology and innovation. As a Customer Success Manager in our Public Sector operating unit, you'll play a vital role in driving the success of our government customers, helping them unlock the full value of our Signature Success Plan. If you're passionate about delivering exceptional customer experiences, navigating complex public sector challenges, and driving business growth, we want to hear from you.
**About arenaflex**
arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. We're a global leader in customer relationship management, helping companies across every industry blaze new trails and connect with customers in a whole new way. Our core values of equality, customer obsession, and innovation drive everything we do, and we're committed to creating a workplace that's inclusive, free from discrimination, and empowering for all.
**Role Description**
As a Customer Success Manager in our Public Sector operating unit, you'll serve as a named resource and partner for our government customers who have purchased our Signature Success Plan. Your primary responsibility will be to orchestrate all deliverables, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. You'll develop deep relationships with your customers' team members and pair that with relevant industry knowledge to improve implementation health.
**Key Responsibilities:**
* Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
* Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
* Help your customers achieve their business goals and outcomes on the Salesforce platform by:
+ Coordinating the completion of the Signature Success catalog of services as required for your customer.
+ Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
+ Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation.
* Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
* Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
* The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need.
**Minimum Requirements:**
* Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
* Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
* 4+ years' experience in management consulting services
* Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
* Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
* Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
* Knowledge of software development process and design methodologies.
* Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
* US Citizen
**Preferred Requirements:**
* Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).
* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
* Experience working with Enterprise-level customers.
**Our Investment in You:**
* World-class enablement and on-demand training - check out trailhead.com for a sneak peek!
* Exposure to executive thought leaders with a passion for living our values
* Clear path to promotion with accelerated leadership development programs
* Weekly 1:1 coaching with your leadership
* Fast Ramp mentorship program
* Week-long product boot camp
* Sandler Sales Training
* Volunteer Opportunities
**Work Environment and Company Culture:**
* arenaflex is an office-flexible company, with a focus on work-life balance and flexibility.
* Our company culture is built on our core values of equality, customer obsession, and innovation.
* We're committed to creating a workplace that's inclusive, free from discrimination, and empowering for all.
**Compensation, Perks, and Benefits:**
* Competitive salary range: $121,300 to $183,500 (dependent on location)
* Incentive compensation, equity, and benefits available
* Comprehensive health benefits
* Financial benefits and perks
* Time off and leave policies
* Parental benefits
* Perks and discounts
* Visit salesforcebenefits.com for the full breakdown
**Accommodations:**
* If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
**Posting Statement:**
arenaflex is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating a workplace that's inclusive, free from discrimination, and empowering for all.
If you're passionate about delivering exceptional customer experiences, navigating complex public sector challenges, and driving business growth, we want to hear from you. Apply now to become a part of our team and help us unlock the full potential of our government customers.
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