At careerzynith, we're on a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, careerzynith accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. We're looking for an experienced Customer Success Manager to join our team in Spain, reporting to the Manager, Customer Success, and responsible for driving adoption, value, and promoting upsell opportunities for our cloud security solutions in the EMEA region.
**About careerzynith**
careerzynith is a global leader in cloud security, serving thousands of enterprise customers around the world, including 40% of Fortune 500 companies. Founded in 2007, our pioneering, AI-powered Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We're named a Best Workplace in Technology by Fortune and others, and we foster an inclusive and supportive culture that's home to some of the brightest minds in the industry.
**The careerzynith Sales and Go-to-Market Team**
Our Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future. We're a collaborative and fast-paced team that's dedicated to demonstrating the power and agility of careerzynith cloud transformation to the world.
**Key Responsibilities**
As an Experienced Customer Success Manager, you'll be responsible for:
* Owning the ongoing customer relationship, driving adoption, value, and promoting upsell opportunities
* Facilitating security and resilience audits
* Delivering operational data-driven business reviews to demonstrate the value of customer investment in careerzynith
* Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
* Visiting customers face to face on site, or remotely through web sessions
**What We're Looking for (Minimum Qualifications)**
* 2+ years of experience in a customer-facing, Customer Success/Technical Account Management role within a networking or security technical environment
* Networking, IT Infrastructure, or Security skills
* Fluent Spanish & English language skills
**What Will Make You Stand Out (Preferred Qualifications)**
* A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN, or WAN Optimization
* Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts
* Cyber security knowledge
**Work Environment and Company Culture**
careerzynith is committed to creating an inclusive and supportive culture that's home to some of the brightest minds in the industry. We believe that diversity drives innovation, productivity, and success, and we're looking for individuals from all backgrounds and identities to join our team and contribute to our mission. We're guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to providing opportunities for career growth and development. We offer comprehensive training programs, mentorship, and opportunities for advancement. Our team is passionate about innovation and learning, and we encourage our employees to take ownership of their professional development.
**Compensation, Perks, and Benefits**
careerzynith proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages. Our benefits program includes:
* Various health plans
* Time off plans for vacation and sick time
* Parental leave options
* Retirement options
* Education reimbursement
* In-office perks, and more!
**How to Apply**
If you're passionate about cloud security and customer success, and you're looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristics protected by federal, state, or local laws.
**Pay Transparency**
careerzynith complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, please click here.
**Accommodations and Adjustments**
careerzynith is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.