At arenaflex, we're on a mission to revolutionize the way we produce and consume food, reducing the staggering $1 trillion problem of food waste that affects our planet. As a Customer Success Associate, you'll play a pivotal role in helping us achieve our goal of making food too valuable to waste. Join our dynamic team and contribute to a world-class business that's passionate about living its values and making a positive impact.
**About arenaflex**
arenaflex is a rapidly growing company that's transforming the hospitality industry through innovative technology. Founded in London in 2013, we've worked with hundreds of sites across the globe, helping them reduce food waste by over 50% by value. Our clients include blue-chip companies like Accor Hotels, IKEA, IHG, Marriott, and Compass Group. We're proud of our achievements, including winning awards at the World Economic Forum and being recognized as one of the most impactful companies to work for.
**Our Values**
At arenaflex, we're driven by a set of core values that guide everything we do:
* **Equal parts head and heart**: We balance passion and pragmatism to achieve our goals.
* **Bravely honest**: We're transparent and respectful in our interactions with each other and our clients.
* **People of action**: We learn by doing and improving rapidly.
* **Bound by food**: We celebrate our love and respect for food in everything we do.
* **Hungry and humble**: We're driven by a desire for change and stay humble in our success.
* **People and planet positive**: We're caretakers of the planet and committed to reducing our own footprint.
**The Operations Team**
Our Operations team is responsible for onboarding and implementing our technology across new customers, ensuring their success once the system is up and running. We're a dynamic team of over 25 colleagues based in London, Dubai, Singapore, and the US. As a Customer Success Associate, you'll join our North American Operations team and play a key role in managing and growing our client portfolio.
**Key Objectives of the Role**
As a Customer Success Associate, your key responsibilities will include:
* Building strong relationships with clients to ensure they're invested in making our system successful
* Understanding clients' current situation and needs to tailor the best solutions for them
* Ensuring a smooth end-to-end implementation process with clients, training multi-disciplined teams to use our system in person and remotely
* Taking a consultative approach to keep clients engaged in utilizing our system to manage their food waste reduction
* Proactively analyzing client reports and troubleshooting with the client where needed
* Managing KPIs jointly with the client and arenaflex's senior team members to ensure the system is delivering a strong business case
* Collaborating closely with internal teams in different regions
* Taking initiatives to improve internal processes and procedures (in line with arenaflex Int'l)
* Supporting our front-line tech and customer support team with clients' enquiries where required
**Education and Experience**
* You're likely to be degree-educated
* You'll have gained work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
* You have an intermediate level of Excel and working knowledge of Word and PowerPoint
**Personal Attributes**
* You'll have excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish-speaking clients.
* You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you've thrived working effectively in partnership with others.
* You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done.
* You're results-driven and can demonstrate how you've delivered value-added solutions that are intuitive and easy to use.
* You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals.
* You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time.
* You're able to organize yourself, including effective project management and scheduling, prioritization, and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines.
* You're willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.
**What We Offer**
* Entry-level salary for Customer Success Associate: $50,000 per year, plus Customer Success Bonus
* 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
* Company stock options package
* 401k contributions
* Company part-funded health insurance and eye care allowance
* 2 Wellness hours per month plus a $44 USD gross monthly wellness allowance
* Eligible for Customer Success discretionary bonus scheme
* Employee Assistance Program - 24/7 helpline for your wellbeing
* Learning and development allowance of $370 USD annually
* Hybrid way of working - we're all in the office on Tuesdays and Wednesdays
* Company-provided snacks and coffee on office days
* Early Finish Fridays - log off at 3 PM on a Friday if you've completed your tasks by then
* Our own office space with a great working environment
* You'll love what you do - waking up every day solving one of the biggest social problems of our generation - food waste
* Committed team members with broad experience who share a common passion to build a world-class business
**Join Our Team**
If you're passionate about making a difference in the world and have the skills and experience to succeed in a fast-paced and dynamic environment, we'd love to hear from you. Apply now to become a part of our arenaflex team and help us achieve our mission to make food too valuable to waste.
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