**Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members.**
Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we're seeking dedicated and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) as a 3rd Shift Customer Solutions Specialist.
**About arenaflex**
arenaflex is a leading provider of roadside assistance and dispatch technology solutions, operating multiple 24x7x365 call centers across North America, including Canada, with our headquarters located in downtown Johnson City, TN. Our mission is to provide best-in-class roadside assistance to our members, and we're committed to delivering exceptional customer experiences through our innovative technology and dedicated team members.
**Job Summary**
As a 3rd Shift Customer Solutions Specialist, you will be responsible for taking in-bound calls from members in need of roadside assistance, arranging the necessary service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job, providing you with all the tools you need to be successful.
**Key Responsibilities**
- Answer inbound member calls and ask essential questions to understand each member's unique situation
- Navigate our computer program to locate each member and identify nearby service providers
- Accurately collect and perform data entry of all required member/provider information
- Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service
- Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
- Consistently meet company standards and specified goals as assigned by management on a regular basis
- Maintain confidentiality of account information
- Escalate any issues that may arise to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
**Requirements**
- High school diploma or equivalent required
- 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
- Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
- Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- Positive attitude and ability to work well with others
- Emotional resilience and the ability to handle upset members in a calm, professional manner
- Ability to work in a fast-paced environment while maintaining a professional attitude
**Preferred Qualifications**
- Experience with dispatch technology and roadside assistance industry
- Familiarity with customer relationship management (CRM) software
- Basic typing skills (at least 40 wpm)
- Ability to work in a remote environment with minimal supervision
**Benefits**
- Competitive hourly rate ($12.00 - $15.00)
- $1.00 differential pay as an incentive for working the 3rd shift
- Flexible work schedules and opportunities to earn work from home days
- Paid training – no experience required!
- Performance-based incentives
- Sign-On & Referral Bonuses Available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
- Casual dress code – wear a hat, T-shirt, jeans, etc. every day!
- Inbound Calls Only – No Cold Calls, No Sales, No Collections!
**Why Join arenaflex?**
- We're a great place to work with a fun and friendly work environment!
- We offer opportunities for career advancement with proven skills
- Our revolutionary technology takes the guesswork out of the job, providing you with all the tools you need to be successful
- We're committed to delivering exceptional customer experiences through our innovative technology and dedicated team members
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Disclaimer**
arenaflex is not responsible for any errors or omissions in the job posting. The job description and requirements are subject to change without notice. arenaflex reserves the right to modify or cancel the job posting at any time.
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