**About careerzynith**
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to shaping the future of customer solutions. With a rich history of innovation and a dedication to excellence, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to provide unparalleled service and support to our customers.
**Job Summary**
We're seeking an experienced Customer Solutions Representative to join our remote team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction. If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you.
**Key Responsibilities**
* **Call Handling & Order Processing**
+ Verbally receive information from customers to clarify the purpose of the call
+ Create orders, provide product information, create RGA or refer calls to the appropriate department, dealer/distributor, or sales representative
+ Coordinate with other departments to verify the availability of products
+ Recommend product selection based on product application
* **Administrative Tasks**
+ Maintain CRM data
+ Process or respond to email correspondence from customers or sales representatives
+ Mail catalogs to customers as requested
+ Retrieve and send invoices or packing lists as requested
+ Process credit memos/chargebacks
* **Issue Resolution**
+ Assist customers with the resolution of miss-shipments
+ Communicate territory/customer problems with assigned sales representatives
+ Provide basic technical guidance on products
+ Assist with backorder resolution
**Critical Functional Skills & Knowledge**
* Solid working knowledge of a call reporting management (CRM) system
* Solid working knowledge of phone systems
* Ability to read schematics and illustrated parts lists
* Solid ERP system knowledge
* Working product knowledge
* Solid knowledge of Microsoft Office products, specifically Excel and Word
**Education & Experience**
* High school degree or equivalent
* Solid English verbal and written communication skills
* At least 2 years' previous call center environment working as a CSR
* At least 3-5 years' previous work experience balancing call center and data entry
**Why Join careerzynith?**
* **Competitive Compensation**: We offer a competitive hourly rate and a full benefits package, including medical/dental/vision insurance, at date of hire.
* **Career Growth Opportunities**: We're committed to helping our employees grow and develop their careers. With a focus on employee development and training, you'll have the opportunity to advance your skills and knowledge.
* **Diverse and Inclusive Environment**: We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Together, we can bring the best ideas to life.
* **Flexible Work Arrangements**: As a remote team member, you'll have the flexibility to work from the comfort of your own home.
* **Employee Purchase Discount**: As an careerzynith employee, you'll receive an employee purchase discount on our products.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we want to hear from you. Don't hesitate to apply – we value a great attitude and a willingness to learn above all. Submit your application today!