Are you a seasoned customer service professional looking for a new challenge? Do you have a passion for leading high-performing teams and driving business success? Look no further than careerzynith, a global organization dedicated to delivering innovative solutions that improve health outcomes. We're seeking an experienced Customer Service Supervisor to join our national remote team, and we're excited to offer an attractive salary and comprehensive benefits package.
**About careerzynith**
careerzynith is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
**Job Summary**
As a Customer Service Supervisor at careerzynith, you'll be responsible for leading a team of customer service representatives and driving business success through exceptional leadership and customer service skills. You'll work closely with other supervisors, managers, and departments to coordinate work activities and identify and resolve operational problems. You'll also provide coaching, feedback, and annual performance reviews, as well as formal corrective action when necessary.
**Responsibilities**
* Coordinate and supervise daily/weekly/monthly activities of a team of customer service representatives
* Set priorities for the team to ensure task completion and performance goals are met
* Coordinate work activities with other supervisors, managers, departments, etc.
* Identify and resolve operational problems using defined processes, expertise, and judgment
* Provide coaching, feedback, and annual performance reviews, as well as formal corrective action when necessary
* Mentor, challenge, and communicate effectively with all different types of people
* Stay positive and composed in difficult situations
**Requirements**
* High School Diploma / GED
* Must be 18 years of age or older
* 1 year of supervisory/leadership experience
* 5 years of experience analyzing and solving customer problems in an office, claims, or customer service environment
* Proficiency with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to work full-time (40 hours/week) Sunday - Sunday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 11:00pm EST
* Ability to work occasional overtime and weekends as needed
**Preferred Qualifications**
* 2 years of customer service experience
**Telecommuting Requirements**
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a careerzynith-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Ability to multi-task, including the ability to understand multiple products and multiple levels of benefits within each product
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
**Compensation and Benefits**
* Attractive salary and comprehensive benefits package
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements)
* Opportunities for career growth and professional development
**Work Environment and Culture**
* careerzynith is a global organization with a diverse and inclusive culture
* We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes
* Our culture is guided by diversity and inclusion, and we're passionate about creating a workplace that is welcoming and inclusive for all employees
**How to Apply**
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
careerzynith is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.