At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Supervisor, you'll play a vital role in ensuring the smooth operation of our Ground Operations teams, providing top-notch service to our customers, and fostering a positive work environment for our employees.
**About arenaflex**
arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our company promise is to provide our employees with a stable work environment, equal opportunities for learning and personal growth, and a culture that encourages creativity and innovation. We're proud to be an equal opportunity employer, committed to reflecting the diverse communities we serve.
**Job Summary**
As a Customer Service Supervisor, you'll be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps at our Station in Denver, CO. You'll work closely with various departments to maintain on-time performance, employee morale, and customer satisfaction. Your exceptional leadership skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
**Key Responsibilities**
* Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction
* Respond to and resolve customer questions, requests, or complaints
* Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
* Meet or exceed performance goals through effective decisions, assign and track agents for training compliance
* Coordinate actively with all departments to maintain the station's on-time performance, report status updates to leaders and employees consistently
* Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
* Review and ensure accurate delay coding
* Work with staff planning to build bids that are in line with department's hourly goals
* Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
* Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
* May perform other job duties as directed by employee's leaders
**Essential Qualifications**
* Fully functioning, broad knowledge in Airlines Operation Management and Customer Service
* Ability to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
* Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
* May be required by station leadership to obtain a Customs Seal and meet all requirements to work on international flights
* Ability to perform work duties from a limited space workstation/ desk/office area for extended periods of time
* Ability to communicate and interact with others in the English language to meet the demands of the job
* Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
* Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
* Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
* Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions
* Ability to perform assigned duties in outdoor and inclement weather conditions
**Preferred Qualifications**
* Bachelor's degree in a related field (e.g., business, management, or hospitality)
* 2+ years of experience in customer service, operations management, or a related field
* Proven leadership skills and ability to motivate and train teams
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations
**Skills and Competencies**
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to work in a team environment and build strong relationships with colleagues
* Strong attention to detail and organizational skills
* Ability to adapt to changing situations and priorities
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Supervisor, you'll have opportunities to:
* Develop your leadership skills and take on new challenges
* Participate in training and development programs to enhance your knowledge and skills
* Collaborate with cross-functional teams to drive business results
* Contribute to the development of new processes and procedures
* Enjoy a competitive salary and benefits package, including opportunities for overtime and shift premiums
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Customer Service Supervisor, you'll work in a team-oriented environment that values collaboration, innovation, and customer satisfaction. Our company culture is built on the principles of respect, empathy, and open communication.
**Compensation, Perks, and Benefits**
* Competitive salary: $34.94 - $36.39 per hour
* Opportunities for overtime and shift premiums
* Comprehensive benefits package, including:
+ Fly for free on any open seat on all arenaflex flights (your eligible dependents too)
+ Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
+ Potential for annual ProfitSharing contribution in the arenaflex Retirement Savings Plan
+ Competitive health insurance for you and your eligible dependents (including pets)
+ Explore more benefits at [link to arenaflex benefits page]
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" link below.
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