At arenaflex, we're committed to providing our customers with an unparalleled shopping experience, and we're seeking a highly skilled and motivated Customer Service Supervisor to join our team. As a key member of our customer service leadership team, you will play a vital role in driving operational excellence, coaching and developing our associates, and delivering exceptional customer experiences across our stores.
**About arenaflex**
arenaflex is a leading retail company that's passionate about delivering exceptional customer experiences and creating a culture of inclusivity, diversity, and teamwork. We're committed to providing our customers with the best possible shopping experience, and we're always looking for talented individuals who share our vision and values.
**Key Responsibilities**
As a Customer Service Supervisor at arenaflex, you will be responsible for leading, coaching, and developing our customer service team to deliver exceptional customer experiences. Your key responsibilities will include:
* Leading, coaching, and assisting associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at point of sale and customer service
* Meeting or exceeding individual goals (e.g., credit, loyalty) and supporting the service team in meeting storewide goals
* Coaching, teaching, and training associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
* Supporting the training of associates on merchandising standards, product knowledge, and tools; utilizing resources and adhering to arenaflex brand standards
* Supporting inventory accuracy by timely and accurate completion of all required merchandise disposition practices
* Overseeing daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
**Additional Responsibilities**
As a Supervisor at arenaflex, you will also be responsible for:
* Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture
* Exercising good judgment; taking appropriate partners as needed
* Modeling, guiding, and providing direction to associates
* Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues
* Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
* Preventing loss by educating associates, monitoring daily store activity, and product protection standards, and partnering with Loss Prevention
* Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
* Using key performance indicators (KPIs) to make informed business decisions that drive overall store results
* Accomplishing multiple tasks within established timeframes
* Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines
* Maintaining adherence to company safety policies for the safety of all associates and customers
* Key holder responsibilities include opening and closing store processes, and providing direction to associates
* Other responsibilities as assigned
**Essential Qualifications**
To be successful in this role, you will need:
* To be at least 18 years of age or older
* Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals
* Strong verbal/written communication and interpersonal skills
* Flexible availability, including days, nights, weekends, and holidays
**Preferred Qualifications**
While not required, we prefer candidates with:
* 2 years of experience in retail or a similar industry
**What We Offer**
As a Customer Service Supervisor at arenaflex, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our company culture is built on a foundation of inclusivity, diversity, and teamwork, and we're committed to providing our associates with the tools and resources they need to succeed.
**Compensation and Benefits**
Our compensation package includes:
* Competitive salary starting at $20.75
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
**How to Apply**
If you're a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our careers website, and we'll be in touch to discuss your qualifications further.
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