At arenaflex, we're not just building materials – we're building a better future for our customers, communities, and employees. With over 110 years of experience, we've grown into a global leader in the cement industry, providing high-quality products and reliable service to customers across the Americas, Europe, Africa, the Middle East, and Asia. Our commitment to excellence, innovation, and sustainability has earned us a reputation as a trusted partner in the construction industry.
As a Customer Service Supervisor at arenaflex, you'll play a critical role in ensuring our customers receive exceptional service and support. You'll be part of a dynamic team that's passionate about delivering results, building relationships, and driving business growth. If you're a customer-focused leader with a passion for the cement industry, we want to hear from you!
**Job Summary**
The Customer Service Supervisor reports to the Manager, Customer Service and is responsible for supervising and assisting with customer calls, dispatching and tracking deliveries, coordinating customer requests, and maintaining freight rates and billing collections. This role requires excellent phone skills, organizational abilities, and a strong understanding of the service area and cement industry operations.
**Key Responsibilities**
* Supervise and assist with customer calls for cement deliveries and customer requests
* Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations
* Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
* Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
* Assist with review of billing collections for plant and terminals
* Negotiate and maintain all freight rates for payables and billing
* Maintain all freight rate changes in SICLO
* Reconcile and approve package cement purchases
* General terminal support including systems, accounts, mill reports, COD listings, etc.
* Maintain and distribute logs for controlled sales plan (allocation) when needed
* Assist with customer price records/changes for sales and billing
* Coordinate trucking and tonnage on cement purchases and/or swaps and inter company cement truck transfers
* Perform other duties as assigned
**Qualifications**
* Bachelor's degree
* 3-5 years of customer service experience
* Sales experience preferred
**Knowledge, Skills, and Abilities**
* Excellent phone skills and customer service abilities
* Strong organizational and time management skills
* Ability to work efficiently in a fast-paced environment
* Strong knowledge of the cement industry and service area
* Proficiency in SICLO and other relevant systems
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
**Working Conditions**
* Frequent sitting, standing, and walking
* Normal office environment
**Physical Requirements**
* Ability to lift up to 25 pounds
* Ability to work in a fast-paced environment with frequent interruptions
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Leadership development programs
* Technical training and certification programs
* Professional development opportunities
* Career advancement opportunities
**Work Environment and Company Culture**
At arenaflex, we're proud of our company culture, which is built on a foundation of:
* Respect and inclusivity
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Sustainability and social responsibility
We offer a comprehensive benefits package, including:
* Competitive pay and bonuses
* Medical, dental, and vision insurance
* 401(k) and retirement plan options
* Paid time off and holidays
* Comprehensive wellness program
* Employee assistance program
**How to Apply**
If you're a motivated and customer-focused leader with a passion for the cement industry, we want to hear from you! Please submit your application, including your resume and cover letter, to our website at [arenaflex.com/careers](http://arenaflex.com/careers). We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an EEO/AA institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
arenaflex will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.
arenaflex is an E-Verify participating employer.
Arizona Smoke-Free Act. arenaflex complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes ? 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on arenaflex property as well as any building and/or vehicle owned or leased by arenaflex.
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