Ranked among the best employers in America, arenaflex is a company that values its employees and fosters a culture of teamwork, growth, and exceptional customer service. If you're looking for a dynamic work environment where your contributions are truly valued, and you can learn and grow with a talented team, then arenaflex wants to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that cater to the needs of its customers. With a strong commitment to customer satisfaction, arenaflex has established itself as a trusted partner in the industry. Our team is passionate about delivering exceptional service and creating a positive experience for our customers.
**Job Summary**
We are seeking an experienced Customer Service Specialist to join our team in Washington. As a key member of our customer service team, you will be responsible for providing exceptional customer service through inbound and outbound communications for arenaflex customers. You will work closely with internal and external customers to ensure a high-quality customer service experience and strive to foster growth and loyalty.
**Responsibilities**
As a Customer Service Specialist, your key responsibilities will include:
* Answering phones, chat, social media, or email in a polite, courteous, and professional manner
* Working with customers daily to sustain and improve business relationships
* Asking probing questions to identify customer issues or concerns
* Ensuring accurate account maintenance and updating of account information
* Using next call avoidance technique to mitigate future questions
* Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
* Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
* Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
* Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
* Supports the set-up of new customer accounts
* Meet or exceed minimum performance standards outlined in company policy
**Qualifications**
To be successful in this role, you will need:
* High School Diploma or equivalent
* 1 or more year(s) of customer service experience
* Exceptional customer service and negotiation skills
* Strong organizational skills with typing and data entry experience
* Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
* Proficient in Microsoft Office including Excel, Word, and Access
* Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
* Applicants must not now, or any time in the future, require sponsorship for an employment visa
**Skills and Competencies**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in Microsoft Office and other software applications
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Strong customer service skills with a focus on building relationships and resolving issues
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of its employees. As a Customer Service Specialist, you will have opportunities to:
* Develop your customer service skills and knowledge
* Learn about new products and services
* Participate in training and development programs
* Collaborate with other teams and departments to improve customer service
* Take on new challenges and responsibilities
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our company culture is built on the principles of:
* Respect and empathy for our customers and employees
* Open communication and transparency
* Continuous learning and improvement
* Collaboration and teamwork
* Innovation and creativity
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package that includes:
* Pay starting at $17.00 depending on experience
* 401 (K) with generous company match
* Paid Time Off (PTO)
* Paid training
* Employee Stock Ownership Plan (ESOP)
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Apply now to join our team as a Customer Service Specialist in Washington.
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