At arenaflex, we're committed to delivering exceptional customer experiences that drive success in our retail stores. As a Customer Service Specialist, you'll play a vital role in achieving this goal by providing top-notch sales service, building trust relationships with customers, and ensuring maximum client satisfaction. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you.
**About arenaflex**
arenaflex is a leading retail company that's dedicated to providing high-quality products and exceptional customer service. Our team is passionate about helping customers achieve their goals, whether it's finding the perfect paint for their next project or simply providing expert advice on our products. We're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration.
**Responsibilities**
As a Customer Service Specialist at arenaflex, you'll be responsible for:
* Ensuring high levels of customer satisfaction through excellent sales service, including in-person and over-the-phone interactions
* Assisting customers in determining their needs and presenting appropriate products and services
* Building productive trust relationships with wholesale and retail customers, including identifying and meeting their needs
* Processing sales transactions accurately and consistently with policies and procedures
* Achieving sales goals on a monthly, quarterly, and yearly basis, while ensuring maximum client satisfaction
* Maintaining precise work order files and formulas, as well as pulling appropriate products from the sales floor or warehouse
* Tinting and mixing products, as needed, to customer specifications
* Stocking shelves and setting up displays to ensure a visually appealing store environment
* Cleaning store equipment and maintaining a clean and organized workspace
* Loading and unloading delivery trucks, as well as assisting with deliveries as needed
* Maintaining in-stock and presentable condition assigned areas, including ensuring that products are properly displayed and easily accessible
* Remaining knowledgeable on products offered and discussing available options with customers
* Complying with inventory control procedures, including monitoring stock levels and reporting any discrepancies
* Suggesting ways to improve sales and customer satisfaction
**Requirements**
To be successful in this role, you'll need to meet the following requirements:
* Be at least 18 years of age
* Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
* If internal to arenaflex, have received at least a 'meets expectations' (3) rating on your most recent performance appraisal
* If internal to arenaflex, have completed all HR Cloud eLearning courses required for your current position
**Nice-to-haves**
While not required, the following qualifications would be beneficial in this role:
* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Health benefits, including medical, dental, and vision coverage
* Flexible Spending Accounts (FSAs)
* Disability coverage
* Retirement and saving benefits
* Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
**What We Offer**
At arenaflex, we're committed to providing a positive and inclusive work environment that fosters growth, innovation, and collaboration. We offer:
* Opportunities for career growth and development
* A dynamic and supportive team environment
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A commitment to diversity, equity, and inclusion
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you. Apply now to join our team as a Customer Service Specialist and take the first step towards a rewarding career at arenaflex.
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