**Job Title:** Experienced Customer Service Specialist - Pain Management at arenaflex
**Job Description:**
**Introduction:**
At arenaflex, we are dedicated to providing exceptional patient care and services in the pain management field. As a Customer Service Specialist, you will play a vital role in ensuring that our patients receive the highest level of service and support. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Job Summary:**
We are seeking an experienced Customer Service Specialist to join our team at arenaflex. As a Customer Service Specialist, you will be responsible for providing complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. You will also be responsible for communicating effectively with patients, guests, or appropriate parties to provide services, managing general patient complaints/concerns, and escalating more complex issues to supervisor/manager as needed.
**Key Responsibilities:**
* Performs complete and accurate patient registration, including walk-in, check-in, and scheduled patients
* Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity
* Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
* Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed
* Understands and supports Point of Service Collections, performing all necessary functions needed to collect patient obligations
* Refers patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance
* Disseminates or discusses information with patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, etc.
* Verifies patient, guarantor, coverage, and hospital account information, performs required referral/authorization processes, and enters orders for applicable tests
* Understands insurance company coverage and referral/authorization requirements of payors, performs electronic and manual verification of insurance coverage, and understands how to read and accurately apply electronic insurance responses
* Prepares and/or releases records or orders in the e-Health record, scans all necessary documents into the appropriate medical record, and understands the importance of patient's medical information that is documented on paper
* Completes documentation for compliance and regulatory needs and/or release of orders, retains knowledge, and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable)
* Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls
* Demonstrates ability to register unscheduled patients requiring a full financial clearance
* Completes assigned patient scheduling and registration work queues according to performance standards
* Ability to resolve work queue issues and missing registration items via electronic medical record
**Secondary Functions:**
* Other duties as assigned
**Job Requirements:**
**Minimum Required Qualifications:**
* High School Diploma or equivalent (GED)
* One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
* One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
* For Regional Positions only – Valid driver's license is required
**Preferred Qualifications:**
* One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es)
* One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
* Previous Epic or equivalent Electronic Medical Record experience
**Benefits at a Glance:**
At arenaflex, we offer a comprehensive benefits package to our employees, including:
* 100% Tuition Assistance at The Pennsylvania College of Health Sciences
* Paid Time Off and Paid Holidays
* Shift, Weekend, and On-Call Differentials
* Health, Dental, and Vision Coverage
* Short-Term and Long-Term Disability
* Retirement Savings Account with Company Matching
* Child Care Subsidies
* Onsite Gym and Fitness Classes
**Work Environment and Company Culture:**
At arenaflex, we pride ourselves on creating a positive and supportive work environment that fosters growth and development. Our team is dedicated to providing exceptional patient care and services, and we are committed to hiring a diverse workforce. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
**How to Apply:**
If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Job!" link below.
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**Disclaimer:**
arenaflex is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or directly to hiring managers at arenaflex in any form without a valid written search agreement in place for that position will be deemed the sole property of arenaflex, and no fee will be paid in the event the candidate is hired by arenaflex as a result of the referral or through other means.
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